DERLY FALLA OCAMPO
Brook,IN
Summary
professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal communicator with strong background cultivating positive relationships and exceeding goals, seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Spanish fluency Customer service Positive attitude Team work Work planning Conflict resolution Strong communication Problem-solving.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
Work History
Waitress, Hostess, Bartender
Park Plaza Restaurant
09.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
panela Restaurant
08.2021 - 09.2022
- Determined customers' needs based on sales calls and face-to-face meetings.
- Overcame objections with successful product demonstrations and persuasive communication skills.
- Developed strong customer relationships through cold calls, presentations and lead management.
Nanny
03.2019 - 03.2021
- Aupair in America | new york
- There's no better way to understand life in America than to see it through the eyes of real au pairs
- Read their personal stories to get an idea of what it's like to live with a host family, care for their children, and find a second home in a new country
- You'll also learn about how to attend an American university, make au pair friends, travel the USA and more
- Be sure to follow their blogs and social media channels to get an authentic glimpse of #aupairlife!
- Kept clothing organized and neat, rotating out seasonal wardrobes.
- Praised and rewarded children for good behavior.
- Built positive relationships with children for 9 months to 7 years
- Balanced children's schedules with regular rest, play and academic hours.
Education
Los Andes
Skills
- EXPERIENCE
- Food Preparation and Safety
- Ordering Procedures
- Table Setting Arrangements
- High-Volume Dining
- Hospitality Service Expertise
Languages
Spanish
Native or Bilingual
Timeline
Waitress, Hostess, Bartender
Park Plaza Restaurant
09.2022 - Current
panela Restaurant
08.2021 - 09.2022
Nanny
03.2019 - 03.2021
Los Andes