Ava Hergenhan
Portland,OR
Summary
Dedicated and versatile professional with experience in customer service, hospitality, and event support. Proven success as a Front Desk Agent and Au Pair, demonstrating excellent interpersonal skills and a commitment to guest satisfaction. Additionally, served as a Barback at the Pendleton Round-Up, contributing to the efficient operation of the bar and ensuring a seamless experience for patrons. Possesses strong multitasking abilities, adaptability, and a proactive approach to tasks. Eager to contribute my skills and enthusiasm to a dynamic barback role, enhancing team success and customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barback, Pendleton Roundup
Mac's Bar And Grill
09.2023 - 09.2023
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
Front Desk Agent
Kimpton Hotel Vintage Portland
11.2021 - 02.2023
- Processed payments, checked guests in and out of the hotel, and made reservations
- Answered calls quickly and directed them to the appropriate guest or department
- Trained other employees on our software and basic day-to-day operations of the Hotel
- Office management
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Au Pair
Private Employeer
08.2021 - 11.2021
- Private employer - Frankfurt am Main, HE
- Supported household operations by completing laundry, cooking meals and performing light cleaning.
- Transported children to schools, social outings and medical appointments.
- Regulated children's schedules to balance rest, learning and play.
Education
Bachelor of Science - Communications
Portland State University
Portland, OR2026
Associate of Science - Communications
Portland Community College
Portland, OR2024
High School Diploma -
Wilson High School
Portland, OR06.2020
Skills
- Conflict resolution
- Guest Services
- Meticulous and Organized
- Courteous and Professional
- Strong communication
Certification
- Alcohol Service Permit OLCC - 2022
Timeline
Barback, Pendleton Roundup
Mac's Bar And Grill
09.2023 - 09.2023
Front Desk Agent
Kimpton Hotel Vintage Portland
11.2021 - 02.2023
Au Pair
Private Employeer
08.2021 - 11.2021
Bachelor of Science - Communications
Portland State University
Associate of Science - Communications
Portland Community College
High School Diploma -
Wilson High School
- Alcohol Service Permit OLCC - 2022
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