Ava Holmes
Swissport
Aurora,US
7
years of professional experience
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Operations Manager
2 Years 10 Months- Enhanced operational flow, leading to improved service delivery.
- Streamlined logistics by organizing package sorting for enhanced efficiency.
- Managed high-volume package sorting, enhancing organizational capabilities.
- Loaded and unloaded trucks to ensure timely package processing.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Demonstrated proficiency in Microsoft word and excel while managing documents, maintaining spreadsheets, and organizing office records
Outbound Material Handler
2 Years 5 Months- Received and distributed incoming materials to optimize workflow and ensure timely access.
- Utilized forklift to move inventory items.
- Received and distributed incoming materials to designated areas.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Packed merchandise into boxes and containers to ensure protection during transit and delivery.
Manager
1 Year- Developed and implemented strategies that enhanced customer satisfaction and loyalty.
- Coached, mentored, and trained team members to elevate job performance.
- Monitored staff performance and addressed issues.
- Monitored staff performance and proactively addressed issues to maintain team effectiveness.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Supervised daily restaurant operations, ensuring adherence to quality standards and customer service excellence.
Receptionist
1 Year 3 Months- Coordinated and confirmed appointments for clients and visitors, ensuring smooth scheduling and efficient use of time.
- Scheduled and confirmed appointments.
- Scheduled and confirmed client appointments at front desk.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Managed front desk operations, ensuring seamless client check-ins and appointments.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
Education
High School Diploma
Skills
Supply Chain Management
Logistics Coordination
Forklift Operation
Machinery operation
Safety Compliance
Attention to Detail
Team Leadership
Staff training
Scheduling
Financial Management
Customer service
Stock Rotation
Timeline
Operations Manager
Swissport
01.2024 - CurrentRead More
Outbound Material Handler
O'Reilly Auto Parts Distribution Center
08.2021 - 01.2024Read More
Manager
Goodtimes Burgers and Frozen Custard
08.2020 - 08.2021Read More
Receptionist
CM Nails
05.2019 - 08.2020Read More
Vista Peak 9-12 Preparatory
High School Diploma
Read More