Ava Hough
Mount Holly Springs,PA
Summary
Detail-oriented administrative professional, skilled in client communication and navigating the Pennsylvania Child Support Enforcement System. Experienced in managing multiple Conference Officer schedules and organizing proper documentation for upcoming conferences or court appearances. Multiple years of public interactions from retail jobs have allowed for success in de-escalation and a newfound understanding for clients.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Cumberland County Domestic Relations Office
Carlisle, Pennsylvania
07.2024 - Current
- Managed scheduling for support and enforcement conferences.
- Handled incoming correspondence, including phone calls, emails, and walk-in discussions with clients.
- Handled confidential documents in an organized fashion according to Cumberland County's established protocol.
- Communicated effectively with clients regarding case updates and requirements.
- Trained new hires in the Administrative Assistant role.
- Completed a monthly Excel spreadsheet outlining active support cases.
Education
Bachelor of Arts - Political Science - International Relations
West Chester University of Pennsylvania
West Chester, PA05-2024
Skills
- PACSES
- Case management
- Client communication
- Scheduling coordination
- Time management
- Attention to detail
Timeline
Administrative Assistant
Cumberland County Domestic Relations Office
07.2024 - Current
Bachelor of Arts - Political Science - International Relations
West Chester University of Pennsylvania