Ava Houston
Columbia,MO
Summary
Dynamic professional with a proven track record at Corleones, adept in guest engagement and upselling techniques. Excelled in multitasking and organization, significantly enhancing customer service experiences. Skilled in inventory management and emergency response, demonstrating a strong work ethic and a positive, professional demeanor. Achieved notable improvements in customer feedback management through exceptional service and team leadership.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Corleones
Morris, Illinois
07.2022 - 01.2025
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, new menu items, promotions.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Head Lifeguard
Coal City Area Club
Coal City, IL
05.2022 - 08.2024
- Supervised a team of lifeguards, ensuring adherence to safety protocols and procedures.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Attended monthly meetings with management team members to discuss goals for upcoming season.
- Coordinated scheduling of shift rotations amongst lifeguard staff members to ensure adequate coverage at all times.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Maintained constant surveillance of pool or body of water to appropriately react to emergency situations.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Assisted with swim lessons for all ages, including special needs participants.
- Acted as a liaison between pool management and patrons, addressing concerns and feedback.
- Monitored weather and environmental conditions, making operational decisions to ensure safety.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
Education
High School Diploma -
Coal City High School
Coal City, IL05-2024
Bachelor of Arts - English And Law
University of Missouri
Columbia, MOSkills
- Multitasking and organization
- Guest engagement
- Customer feedback management
- Memory retention
- Exceptional customer service
- Positive and professional
- Professional appearance
- Inventory management
- Upselling techniques
- Strong work ethic
Affiliations
- member of Delta Delta Delta at the University of Missouri
- Involved in lots of community service
Certification
- CPR certified
References
References available upon request.
Timeline
Server
Corleones
07.2022 - 01.2025
Head Lifeguard
Coal City Area Club
05.2022 - 08.2024
High School Diploma -
Coal City High School
Bachelor of Arts - English And Law
University of Missouri