Ava Hughes
Grandville,MI
Summary
Motivated Western Michigan University student pursuing a B.A. in Strategic Communications, Media, and Technology. Skilled in digital content creation, social media management, and audience engagement, with a strong interest in marketing and communication strategy.
Overview
5
5
years of professional experience
Work History
Server
Pure Mex Tacos and Tequlia
Grandville, Michigan
05.2023 - Current
- Provided friendly, efficient service in a fast-paced environment, balancing multiple tables while maintaining accuracy and guest satisfaction.
- Explained menu items, made recommendations, and upsold food and beverage options to enhance the guest experience.
- Handled orders, payments, and special requests with attention to detail and professionalism.
- Collaborated with bartenders, kitchen staff, and hosts to ensure a smooth service flow during high-volume shifts.
- Maintained clean, organized sections, and supported teammates to keep operations running smoothly.
Social Media Manager
Karna Johnson
Chicago, Illinois
08.2023 - 08.2024
- Developed and curated on-brand social content, showcasing styling services, client transformations, and fashion trends.
- Managed posting schedules across platforms, ensuring consistent engagement, and audience growth.
- Created reels, graphics, and photo layouts that reflected current style trends and boosted visibility.
- Engaged with followers through comments, DMs, and community interactions to strengthen the personal brand.
- Tracked performance analytics to identify high-performing content, and adjust strategy accordingly.
- Collaborated closely with the stylist to plan campaigns around seasonal fashion drops and client events.
Merchandiser
Evereve
Grand Rapids, Michigan
01.2021 - 08.2023
- Supported floor sets by styling displays, mannequins, and product stories that reflect brand standards.
- Monitored inventory levels and ensured sales floors were fully stocked, organized, and visually appealing.
- Analyzed sell-through and customer feedback to adjust product placement and highlight key items.
- Collaborated with store leadership to execute seasonal floor changes and promotional merchandising.
- Maintained store presentation through daily zoning, folding, and maintaining visual consistency.
- Assisted customers with product selection by using knowledge of trends, fit, and styling.
Carrabba's Italian Grill
Bloomin' Brands
Grandville, Michigan
06.2020 - 12.2022
- Led the front-of-house hosting team, ensuring smooth guest flow, efficient seating, and a positive first impression for all guests.
- Managed reservation systems and waitlists during high-volume shifts, optimizing table turnover while maintaining excellent service standards.
- Trained and supervised new hosts and hostesses on guest service procedures, seating strategies, and restaurant protocols.
- Coordinated communication between servers, kitchen staff, and management is essential to keep operations running efficiently during peak hours.
- Resolved guest concerns with professionalism and empathy, maintaining a welcoming, customer-focused environment.
- Assisted managers with closing duties, shift reports, and maintaining cleanliness and organization of the host stand and dining room.
- Upheld brand standards, and contributed to consistently high guest satisfaction scores.
Education
Degree Searching - Strategic Communication, Media, And Technology
Western Michigan University
Kalamazoo, MI08-2026
Diploma -
Grand Rapids Catholic Central
Grand Rapids, MI05-2023
Skills
- Social media management
- Effective communication
- Content creation
- Audience engagement
- Visual merchandising
- Project management
- Professional writing and editing
- Basic Data Analysis
Timeline
Social Media Manager
Karna Johnson
08.2023 - 08.2024
Server
Pure Mex Tacos and Tequlia
05.2023 - Current
Merchandiser
Evereve
01.2021 - 08.2023
Carrabba's Italian Grill
Bloomin' Brands
06.2020 - 12.2022
Degree Searching - Strategic Communication, Media, And Technology
Western Michigan University
Diploma -
Grand Rapids Catholic Central