Ava Iacono
Lakeland,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Has no issue with speaking to residents/faculty and providing a safe, healthy, joyful environment.
Overview
5
5
years of professional experience
Work History
Server
Thompson Island Brewing Company
Rehoboth Beach, DE
10.2020 - 07.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
Store Manager
Broadkill Store
Milton, DE
04.2019 - 08.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06-2024
Skills
- Guest Engagement
- Strong Work Ethic
- Positive and professional
- Exceptional customer service
- Professional Appearance
- Strategic Planning
- Verbal and written communication
- Creative Design Abilities
Accomplishments
- Outstanding Human Award (Thompson Island)
- Most Hustle Award (Thompson Island)
Affiliations
- State Park Lead Intern (communication responsibilities, leader in park events)
- Advisory Teacher's Assistant (mentored freshmen and sophomore students, conducted grade check-ins, study sessions, and peer mentoring)
References
References available upon request.
Timeline
Server
Thompson Island Brewing Company
10.2020 - 07.2024
Store Manager
Broadkill Store
04.2019 - 08.2022
High School Diploma -
Cape Henlopen High School
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