Ava-Isabella Kaufman
Lake Orion,MI
Summary
Enthusiastic, creative, and reliable young professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Leo's Coney Island
Royal Oak, MI
06.2023 - Current
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Closing Schedule Coordinator
Closers Unlimited, LLC
01.2021 - 06.2023
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Evaluated current scheduling processes, identifying areas of improvement to increase overall efficiency.
- Provided support during periods of high demand by stepping in as needed to cover shifts or manage urgent tasks effectively.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
Education
High School Diploma -
Lake Orion High School
Lake Orion, MI06.2023
Skills
- Meeting Scheduling
- Calendar Management
- Task Delegation
- Office Administration
- Deadline-oriented
- Advanced planning
- Production Coordination
- Capacity Planning
- Data Entry
- Report Preparation
- Office Management
- Database Administration
- Appointment Scheduling
- Staff Management
- Customer Service
- Safe Food Handling
- Guest Relations Management
- Order Accuracy
- Food safety understanding
- Accurate money handling
- Complaint resolution
Timeline
Waitress
Leo's Coney Island
06.2023 - Current
Closing Schedule Coordinator
Closers Unlimited, LLC
01.2021 - 06.2023
High School Diploma -
Lake Orion High School
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