Ava Keene
Chick-fil-A
McKinney,TX
4
years of professional experience
Results-driven Director of Operations with expertise in operational efficiency, strategic planning, and customer service. Proven ability to enhance productivity and train teams to achieve operational excellence.
Work History
Director of Operations
1 Year- Managed scheduling and staffing processes to ensure optimal coverage during peak business hours.
- Oversaw daily operations, ensuring adherence to quality standards and customer service excellence.
- Developed and implemented operational strategies to enhance efficiency and productivity across multiple locations.
- Achieved operational excellence by continuously evaluating and refining processes, employing data analytics to inform decision-making and identify areas for improvement.
Manager
1 Year 2 Months- Supervised daily operations to ensure exceptional customer service and adherence to quality standards.
- Trained and mentored staff on best practices for food safety and operational efficiency.
- Implemented process improvements that enhanced workflow efficiency and reduced service times.
- Managed inventory levels, ensuring stock availability while minimizing waste through effective ordering practices.
Team Member
10 Months- Delivered exceptional customer service in fast-paced environment.
- Collaborated with team members to ensure efficient order fulfillment.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new employees on operational procedures and standards.
Server
8 Months- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed order accuracy by efficiently processing and delivering food and beverages to tables.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals during peak hours.
- Assisted in training new servers on menu items, service protocols, and operational procedures.
Education
High School Diploma
Skills
Operational efficiency
Strategic planning and execution
Schedule oversight
Leadership training
Customer service
Timeline
Director of Operations
Chick-fil-A
08.2025 - CurrentRead More
Manager
Chick-fil-A
06.2024 - 08.2025Read More
Team Member
Chick-fil-A
08.2023 - 06.2024Read More
Server
IHOP
10.2022 - 06.2023Read More
Penn Foster Career School
High School Diploma
Read More