Ava Kiner
ROCHESTER,NY
Summary
Binghamton University graduate transitioning from customer-focused hospitality to a career in psychology and social work. Strong advocate for justice and equality, dedicated to empowering marginalized communities. Committed to continuous personal and professional growth, with a focus on promoting meaningful societal change.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Associate
Midtown Athletic Club
Rochester, NY
08.2019 - 04.2026
- Ensured client and team member safety by accurately following health codes and regulations.
- Advocated for clients' dietary needs and requests in compliance with kitchen procedures.
- Mediated in situations where clients' expectations were unaligned with company policy.
- Contributed to training new hires and the delegation of tasks, while maintaining a professional and collaborative work environment.
- Built strong rapport with clients by using active listening and detail-oriented customer service.
- Managed client details with precision and efficiency in order to provide premium assistance.
- Represented the Midtown mission of inspiring others through wellness, community, and personal attention.
Host
Little Venice
Binghamton, New York
09.2023 - 05.2025
- Greeted guests in-person and over the phone to create a positive first point of contact.
- Accommodated for guest concerns and accessibility needs to ensure inclusive service.
- Maintained waitlists and seating logistics in a fair and clear manner.
- Assisted guests and large parties with a solution focused mindset.
- Communicated guest feedback to supervisors when appropriate.
Dance Teacher's Assistant and Child Supervision
Roc Dance
Rochester, New York
09.2018 - 06.2022
- Managed emotional regulation and preparedness of children ages 3 to 10 during high-stress situations.
- Prepared rehearsal and performance spaces to optimize student readiness.
- Supported safe, organized dressing rooms to promote positive environment.
- Established collaborative relationships with parents and staff to enhance communication.
Education
Bachelor of Arts - Psychology
Binghamton University
Binghamton, NY05-2025
Bachelor of Arts - Women's Studies
Binghamton University
Binghamton, NY05-2025
Skills
- Public speaking
- Confident and approachable
- Cultural competence
- Interpersonal skills
- Emotional intelligence
- Boundary setting
Certification
NYS Driver's License
Timeline
Host
Little Venice
09.2023 - 05.2025
Cafe Associate
Midtown Athletic Club
08.2019 - 04.2026
Dance Teacher's Assistant and Child Supervision
Roc Dance
09.2018 - 06.2022
Bachelor of Arts - Psychology
Binghamton University
Bachelor of Arts - Women's Studies
Binghamton University