Ava Larson
Chico,California
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, and communicating/interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Membership Representative
Chico Sports Club
05.2023 - Current
- Developed strong relationships with community partners to increase brand awareness and expand referral networks for potential members.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
- Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
Front Desk Receptionist
Chico Sports Club
02.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Director
Summer Safari Day Camp
05.2021 - 08.2022
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Oversaw daily operations across multiple age groups, ensuring seamless coordination and efficient execution of tasks.
- Manged larger behavioral and safety issues throughout the camp.
- Formed relationships and rapport with parents and the community in order to ensure comfortability and safety in childcare.
- Ensured positive environments for campers, staff, and other patrons by communicating thoroughly and keeping the program new, positive, engaging, and enjoyable.
Lead Camp Counselor
Summer Safari Day Camp
07.2019 - 05.2021
- Enhanced camper experiences by incorporating fun and educational activities tailored to their interests.
- Assisted camp management in devising effective strategies for a better overall camp experience and increased camper satisfaction.
- Maintained a safe and engaging environment for all participants, ensuring proper supervision during activities and free time.
- Developed strong relationships with campers and their families, resulting in high rates of returning participants each season.
- Provided support to campers facing challenges or difficulties, offering guidance and promoting personal growth.
- Trained new counselors in best practices for leading groups, creating inclusive environments, and managing behavioral concerns among campers.
Day Camp Counselor
Summer Safari Day Camp
04.2019 - 07.2019
- Boosted campers'' self-esteem through positive reinforcement and recognition of their achievements.
- Collaborated with fellow counselors to create a cohesive team environment conducive to a successful camp experience.
- Maintained an inclusive environment by facilitating open communication and fostering respect for diversity among campers.
- Provided first aid assistance when needed, prioritizing camper health and well-being at all times.
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
Education
Associate of Arts - Business Administration And Management
Butte College
Oroville, CA05.2025
High School Diploma -
Ukiah High School
Ukiah, CA06.2021
Skills
- Goal-Oriented
- Upselling Strategies
- Customer Service Excellence
- Problem Solving
- Team Collaboration
- Relationships and Rapport
Certification
Seal Of Biliteracy
Languages
Spanish
Limited Working
References
Daniel Spence- Supervisor for City of Ukiah Parks and Recreation
Phone: (707)972-4453
KellyAnn McKeown- Past Employee/ and Co-Counselor
Phone: (707)489-5448
Tanner Whetzel- Former Co-Director/ Supervisor
Phone: (707)472-7400
Hannah Forward- Fellow Membership Representative and Front Desk Lead
Phone: (916)759-8666
Jennifer Helberg- General Manager of Chico Sports Club
Phone: (530)514-1737
Timeline
Membership Representative
Chico Sports Club
05.2023 - Current
Front Desk Receptionist
Chico Sports Club
02.2023 - Current
Director
Summer Safari Day Camp
05.2021 - 08.2022
Lead Camp Counselor
Summer Safari Day Camp
07.2019 - 05.2021
Day Camp Counselor
Summer Safari Day Camp
04.2019 - 07.2019
Associate of Arts - Business Administration And Management
Butte College
High School Diploma -
Ukiah High School