Emani Tomlinson
Atlanta,GA
Summary
Committed to delivering exceptional service and unmatched support, I prioritize customer satisfaction. Proficient in utilizing customer service best practices, I effectively explore diverse solutions to address customer needs.
Overview
4
4
years of professional experience
Work History
Membership Representative
The Cowart Family YMCA
08.2022 - Current
- Responds to member and guest needs, facilitating registration of memberships and programs, and maintains cleanliness and organization of the lobby area, and other areas as needed.
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
- Trained new staff members on company procedures, systems, and best practices in member engagement and retention efforts.
Host
Taco Mac
05.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Team Member
MOD Pizza
08.2021 - 12.2021
- Preparing and serving pizzas
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Assistant
New York Life
04.2020 - 08.2021
- Office work: setting meetings, scanning documents, preparing and filing documents; Managed client relations; birthday cards and check ups.
Education
Currently Enrolled -
Georgia State University
Atlanta, GA09.2024
High School Diploma -
Chamblee Charter High School
Chamblee, GA05.2022
Skills
Great customer service
Project management
Client relations
Collaboration
Troubleshooting
Positivity
Patience and Tolerance
Building Relationships
Goal-Oriented
Timeline
Host
Taco Mac
05.2024 - 08.2024
Membership Representative
The Cowart Family YMCA
08.2022 - Current
Team Member
MOD Pizza
08.2021 - 12.2021
Assistant
New York Life
04.2020 - 08.2021
Currently Enrolled -
Georgia State University
High School Diploma -
Chamblee Charter High School
Similar Profiles
Mary E. MayoMary E. Mayo
Director of Operations at YMCA Of The North Shore - Ipswich Family YMCADirector of Operations at YMCA Of The North Shore - Ipswich Family YMCA
Julia CookJulia Cook
Scale House Clerk at Cowart MulchScale House Clerk at Cowart Mulch
Fernando CarrilloFernando Carrillo
Lifeguard Instructor, Swim Instructor, Swim team Coach, In-Service Coordinator at Scheu Family YMCA Upland / Chino Valley YMCALifeguard Instructor, Swim Instructor, Swim team Coach, In-Service Coordinator at Scheu Family YMCA Upland / Chino Valley YMCA