TIARA DAVENPORT
Roanoke,VA
Summary
Accomplished L5 Area Manager with 5 years of leadership experience in high-volume environments. Led large teams, drove operational success through data analysis, ensured safety and compliance, and developed high-performing teams. Recognized for delivering results and fostering talent development.
Overview
3
3
years of professional experience
Work History
Membership Representative
YMCA Of Virginia's Blue Ridge
Daleville, Virginia
06.2026 - Current
- Processed membership applications and payment records
- Explained YMCA programs, memberships, and facility access
- Fostered welcoming environment for members and guests at front desk, managing check-ins, taking messages, directing calls, and providing general information
- Accurately handles monetary transactions
- Processes membership and program registrations, etc..
- Supported implementation of member services to enhance retention and promote engagement
- Enforces YMCA policies and procedures for members and guests
- Resolved member complaints effectively, ensuring satisfaction and adherence to YMCA standards
- Reports any accidents, unsafe conditions or problems to the appropriate staff
- Notifies the appropriate director of any out-of-order equipment or low supplies
- Executed additional responsibilities to support team goals
L5 Area Manager
Amazon – WRK1 Fulfillment Center
Roanoke, VA
07.2024 - Current
- Lead and develop 50–200+ associates across shifts in a high-volume fulfillment environment
- Own safety, quality, productivity, attendance, and engagement metrics for assigned departments
- Drove continuous improvement initiatives through data analysis, labor planning, and root-cause problem solving to enhance operational efficiency
- Ensured compliance with Amazon safety standards and OSHA regulations, reinforcing strong safety culture among associates
- Partner with Operations, HR, Learning, and Safety teams to execute business objectives and performance plans
- Delivered consistent coaching, performance feedback, and corrective action.
- Resolve associate concerns and escalations promptly while maintaining positive employee relations
- Supported talent development, succession planning, and hiring to enhance long-term operational capability
- Oversaw implementation of safety practices to maintain a secure work environment. and reinforced Amazon work standards on shift.
Area Manager (L4)
Amazon
North Las Vegas, NV
10.2023 - 07.2024
- Managed daily operations and performance of large associate teams to meet operational demands
- Set and executed performance goals to align team output with customer demand and operational targets
- Reviewed reports to identify performance gaps, implementing improvement plans to enhance team effectiveness
- Supported onboarding, training, and associate development to improve productivity and retention
- Served as a primary communication link between senior leadership and frontline associates
- Supervised fulfillment center associates and supported daily sortation workflows.
- Monitored safety compliance and reinforced workplace standards across shift teams.
- Coordinated labor planning using Amazon operational schedules and staffing needs.
Education
Bachelor of Science (BSBA) - International Business
University of Nevada
Las VegasSkills
- Team Coordination
- Customer Safety Awareness
- Member Engagement
- Membership Trends
- Service Optimization
- Membership Engagement
- Staffing Coordination
- Member Interaction
- Customer Issue Resolution
- Interdepartmental Communication
- Service Delivery
Personal Information
Title: L5 Area Manager – Amazon
Timeline
Membership Representative
YMCA Of Virginia's Blue Ridge
06.2026 - Current
L5 Area Manager
Amazon – WRK1 Fulfillment Center
07.2024 - Current
Area Manager (L4)
Amazon
10.2023 - 07.2024
Bachelor of Science (BSBA) - International Business
University of Nevada