Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Leslie

Saugatuck

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and simply being kind. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. As well as being a team player and excellent learner.

Overview

7
7
years of professional experience

Work History

Server

Wicks Park Bar & Grille
08.2024 - Current
  • Managed cash register operations, processing transactions efficiently and accurately.
  • Monitored dining area cleanliness, ensuring adherence to health and safety regulations.
  • Trained new team members on menu offerings and service standards.
  • Collaborated with kitchen staff to streamline communication and improve service flow.
  • Resolved guest complaints promptly, maintaining a positive dining experience.
  • Assisted in inventory management, tracking stock levels to minimize waste and shortages.

Housekeeper/Activities Assistant

The Orchards Of Douglas Cove
04.2023 - 08.2024

Housekeeping:

  • Conducted regular inspections to maintain high standards of hygiene and sanitation compliance.
  • Collaborated with nursing staff to address specific resident needs related to housekeeping tasks.
  • Managed inventory of cleaning supplies, ensuring availability while minimizing waste and costs.

Activities Assistant:

  • Coordinated projects and resources to enhance resident participation
  • Helped with resident games, outings, and socialization
  • Helped enhance resident quality of life
  • Greeted guests in with friendliness and professionalism.

Dishwasher/Panty Cook/Host/Server

Mermaid Bar & Grill
08.2018 - 09.2022

Started as a dishwasher, for my first job, learned how to properly clean and sanitize dishes and utensils. Eventually training others as well. That position was from 2018-2019.


From 2019-2020 I was trained to prepare good, mainly salads and appetizers. From this position I learned how to maintain health codes, learned to use a knife and work in a high speed environment.


From then on (2020-2022) I worked in the front of the house, starting as a expo and eventually a server when I turned 18. This taught me customer service skills, teamwork, and attention to detail.


Unfortunately in October of 2022 the restaurant closed and I lost my job.


Sales Associate

Shoe Carnival
09.2020 - 05.2021
  • Maintained displays with attention to detail.
  • Processed sales transactions accurately using point-of-sale systems.
  • Collaborated with team members to achieve store sales goals consistently.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Saugatuck High School
Saugatuck, MI
05-2022

Radiologic Technology

Grand Rapids Community College
Grand Rapids, MI
04-2028

Skills

  • Guest engagement
  • Exceptional customer service
  • Cleanliness standards
  • Team collaboration
  • Allergy awareness
  • Memory retention
  • Problem-solving
  • Multitasking
  • Reliability
  • Adaptable and flexible
  • Team player

Timeline

Server

Wicks Park Bar & Grille
08.2024 - Current

Housekeeper/Activities Assistant

The Orchards Of Douglas Cove
04.2023 - 08.2024

Sales Associate

Shoe Carnival
09.2020 - 05.2021

Dishwasher/Panty Cook/Host/Server

Mermaid Bar & Grill
08.2018 - 09.2022

High School Diploma -

Saugatuck High School

Radiologic Technology

Grand Rapids Community College