Ava Lopez
Spring,Texas
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
2
2
years of professional experience
Work History
Server
Star Cinema Grill
Spring, TX
03.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Guest Attendant
Star Cinema Grill
Spring, TX
03.2024 - Current
- Greeted guests with a warm, friendly smile and provided assistance upon request.
- Provided excellent customer service to all patrons while ensuring their safety and comfort.
- Assisted in resolving guest complaints in a timely manner.
- Directed guests to the appropriate areas of the facility and answered questions as needed.
- Maintained daily logs of guest interactions and reported any issues or concerns to management.
- Checked tickets for entry into events and verified valid identification for those over 21 years old entering alcohol-serving areas.
- Ensured that all equipment was operating properly prior to guests arriving onsite.
- Managed cash transactions from ticket sales, concessions stands, souvenir shops.
- Performed light cleaning duties such as vacuuming, mopping floors, dusting surfaces.
- Monitored crowds during events to ensure proper conduct and adherence to rules and regulations.
- Organized seating according to event guidelines while providing direction when necessary.
Food Runner
Star Cinema Grill
Spring, TX
03.2023 - Current
- Assisted servers in setting up tables for guests.
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Responded promptly to customer inquiries and requests for additional items or services.
- Assisted in training new staff members on restaurant operations and procedures.
Education
Bachelor of Arts - Social Work
Texas Women's University
Denton, TX05-2027
Skills
- Food inspection
- Team member support
- Supply Restocking
- Order delivery practices
- Safe Food Handling
- Order Management
- Cash handling experience
- Front desk communications
- Menu Memorization
- Foodservice
- Table Bussing
- Guest Engagement
- Exceptional customer service
- Server training
Affiliations
- Reading
- Being with family
- Being with my friends
- Studying hard for school
Languages
English
Full Professional
Timeline
Server
Star Cinema Grill
03.2024 - Current
Guest Attendant
Star Cinema Grill
03.2024 - Current
Food Runner
Star Cinema Grill
03.2023 - Current
Bachelor of Arts - Social Work
Texas Women's University