Ava Maldonado
Brooklyn,NY
Summary
Results-oriented Licensed Insurance Professional recognized for generating over $1.2 million in premium production and driving agency growth by over 60%. Proficient in consultative sales strategies, client relationship management, and team training. Demonstrates success in maintaining high service standards and compliance while managing complex insurance operations across multiple states.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Account Manager
State Farm
05.2023 - Current
- Produced over $1.2 million in premium across all lines of business within a one-year period
- Contributed to more than 60% of overall agency growth through strategic sales and client retention efforts
- Recognized as Top Producer in both premium generation and overall sales performance
- Generated and managed Property & Casualty and Life & Health insurance business across NY, NJ, CT, and PA markets to drive revenue growth
- Maintain a high-performing sales pipeline through consultative relationship management and proactive client engagement
- Collaborate closely with clients to provide tailored insurance and financial protection solutions aligned with long-term goals
- Conduct comprehensive coverage reviews and risk assessments to identify client needs and maximize protection strategies
- Led internal training sessions on Life insurance education and sales strategies to ensure compliance and improve team effectiveness
- Trained and mentored new team members on agency systems and operational workflows to enhance team competency
Property & Casualty Specialist
Prudential
02.2022 - 04.2023
- Managed multi-carrier Property & Casualty sales operations across states, ensuring compliance with regional regulations and enhancing client access to diverse coverage options
- Specialized in policy servicing, quoting, and coverage analysis for Liberty Mutual, Progressive, Plymouth Rock, Travelers, and Stillwater products, optimizing client policy selections to align with individual risk profiles
- Delivered consultative insurance guidance by evaluating customer risk exposure and recommending appropriate coverage solutions
- Maintained extensive product knowledge across multiple carriers, underwriting guidelines, and policy structures to provide tailored solutions and informed recommendations for clients
- Built strong client relationships through responsive communication and solution-oriented service
Licensed Sales Producer
State Farm
12.2019 - 02.2022
- Executed high-volume outbound sales activity with 200+ calls daily, leveraging warm and hot lead generation strategies to enhance client engagement
- Provided tailored quotes and expert advice to 20+ prospective clients daily on Property & Casualty and Life & Health insurance products, facilitating informed decision-making
- Developed customized insurance solutions through needs-based selling and consultative client interactions
- Consistently achieved production expectations while maintaining strong customer satisfaction and retention metrics
- Enhanced client relationships through proactive follow-up and comprehensive policy reviews, increasing client retention and satisfaction
Receptionist/Administrative Assistant
Proud Moments ABA
05.2019 - 11.2019
- Managed scheduling, database maintenance, and incoming communications to support departmental coordination
- Provided administrative and operational support within a fast-paced healthcare environment
- Maintained organized records management systems, ensuring confidentiality and enhancing operational efficiency
- Coordinated continuing education documentation and logistics to streamline onboarding for clinical staff
Receptionist
Brooklyn Mitsubishi
04.2018 - 04.2019
- Coordinated front desk operations, appointment scheduling, customer communications, and administrative support to ensure smooth daily functions
- Assisted customer service operations and handled cashier responsibilities in a fast-paced dealership environment to enhance customer experience
- Maintained accurate dealership records, invoices, repair orders, and database documentation to support operational efficiency
Education
Bachelor of Business Administration And Management -
DeVry University
08-2026
Associate of Science -
Borough of Manhattan Community College
New YorkSkills
- CRM systems
- Business development
- Customer relationships
- Revenue growth
- Acquiring new customers
- Qualifying leads
- Performance tracking
- Strategic planning
- Training and mentoring
- Team leadership
- Effective communication
- Relationship building
- Policy analysis
Certification
- Kaplan Financial Education - Life, Accident & Health Insurance Certification
- Property & Casualty License (Personal Lines): NY, NJ, PA, CT;
Life, Accident & Health License: NY, NJ, PA, CT - Data Analytics - GOOGLE Coursera
Leadership And Professional Development
- Youth Summit Conference Participant, Youth Bridge New York, Selected participant focused on leadership development and community engagement initiatives.
- Student Panelist, West Brooklyn Community High School, Participated in staff interview panels and contributed to school community-building initiatives.
- Learning to Work Program Intern, Good Shepherd Services, Completed professional development and workplace readiness training focused on leadership, communication, and career preparation.
Languages
Spanish
Professional
Timeline
Account Manager
State Farm
05.2023 - Current
Property & Casualty Specialist
Prudential
02.2022 - 04.2023
Licensed Sales Producer
State Farm
12.2019 - 02.2022
Receptionist/Administrative Assistant
Proud Moments ABA
05.2019 - 11.2019
Receptionist
Brooklyn Mitsubishi
04.2018 - 04.2019
Bachelor of Business Administration And Management -
DeVry University
Associate of Science -
Borough of Manhattan Community College