Ava Maloney
Tullahoma,Tennessee
Summary
Dedicated Recreational Aide with knowledge of the inner workings of RecTrac 10.3 and 3.1 and DLS. As a member of Arnold Air Force services, I will provide continual support to our servicemen, women, and community with a commitment to our programs and events, coordinating and organizing them accordingly.
Overview
3
3
years of professional experience
Work History
Recreational Aide
Arnold Air Force Base Services
02.2023 - Current
- Helped managers with Recharge for Resiliency (R4R), marketing requests, and After Action forms.
- Aided in community events like Holiday Bazaar, Trunk-Or-Treat, and Summerfest
- Knowledgeable in Information, Ticket, and Travel (ITT) sales and systems.
- Greets facility users and provides them with a variety of information about recreation facilities, activities, and scheduled events.
- Trained new hires on operational systems and daily tasks.
- Manages social media page.
- Assist in program operation and maintenance of a variety of equipment and facilities.
- Completes outdoor and indoor maintenance tasks.
- Takes reservations and payments for trips.
- Knowledge of opening and closing procedures.
- Collects fees and protects funds.
Guest Service Representative
Air Force Inns
06.2022 - 02.2023
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Restaurant Hostess/To Go Specialist
Ruby Tuesday
08.2021 - 01.2022
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Packaged and handled food for online orders.
Education
Associate of Science - Psychology
Motlow State Community College
Tullahoma, TN12.2024
High School Diploma -
Tullahoma High School
Tullahoma, TN05.2023
Skills
- Customer Service
- Attention to detail
- Computer design
- Organizational skills
- Adaptability
- Creativity
- Program Planning
- New Hire Orientation
- Multitasking Abilities
Timeline
Recreational Aide
Arnold Air Force Base Services
02.2023 - Current
Guest Service Representative
Air Force Inns
06.2022 - 02.2023
Restaurant Hostess/To Go Specialist
Ruby Tuesday
08.2021 - 01.2022
Associate of Science - Psychology
Motlow State Community College
High School Diploma -
Tullahoma High School
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