Summary
Overview
Work History
Education
Skills
Timeline
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Ava Mathys

Ava Mathys

Kent

Summary

Dynamic and detail-oriented professional with exceptional customer service skills. Proven ability to enhance customer satisfaction through active listening and efficient order fulfillment. A dedicated team player, recognized for training new employees and maintaining a clean, organized workspace, ensuring a positive environment for both customers and colleagues. Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

3
3
years of professional experience

Work History

Starbucks Barista

Target
09.2024 - Current
  • Ensured cleanliness of workspace to enhance productivity and safety.
  • Greeted customers warmly, addressing needs to create welcoming atmosphere.
  • Engaged with customers during peak hours to maintain positive environment.
  • Facilitated team collaboration through effective communication.
  • Performed daily cleaning of counters, machines, utensils, and seating areas.
  • Optimized service speed to manage lines and crowds efficiently.
  • Addressed customer complaints swiftly to maintain satisfaction and loyalty.
  • Developed personalized beverages from customer requests, improving sales.
  • Coached new hires on coffee, tea, and merchandise expertise.
  • Supported inventory management for adequate stock levels and reduced waste.

Fulfillment Associate

Lowe's
05.2023 - 08.2024
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Pulled orders quickly to maintain demanding productivity goals.


Sales Associate

Old Navy
12.2022 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Bachelor of Science - CyberCriminology

Kent State University
Kent, OH
05-2028

Skills

  • Friendly and outgoing
  • Exceptional customer service
  • Team player
  • Team leadership
  • Problem-solving
  • Teamwork and collaboration
  • Willing to learn
  • Excellent people skills
  • Goal oriented
  • Listening skills
  • Relationship building
  • Outgoing personality

Timeline

Starbucks Barista

Target
09.2024 - Current

Fulfillment Associate

Lowe's
05.2023 - 08.2024

Sales Associate

Old Navy
12.2022 - 05.2023

Bachelor of Science - CyberCriminology

Kent State University

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