Ava Mazzei
Jupiter,FL
Summary
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Receptionist
Beauty Boutique Salon And Spa
2022.11 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Handled payments and processed credit card transactions.
Hostess
Old Florida Bar And Grill
2021.08 - 2022.05
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Aesthetician And Laser Technician License -
Laser And Beauty
Jupiter, FL08.2023
High School Diploma -
Jupiter Christian School
Jupiter, FL05.2022
Skills
- Meeting Scheduling
- Time Management
- Team Collaboration
- Scheduling Appointments
- Front Desk Reservations
- Telephone Etiquette
- Facial Massages
- Skincare Services
- Spa Retail Sales
- Apply Products
- Hair Removal Techniques
- Skincare Laser Safety
Timeline
Receptionist
Beauty Boutique Salon And Spa
2022.11 - Current
Hostess
Old Florida Bar And Grill
2021.08 - 2022.05
Aesthetician And Laser Technician License -
Laser And Beauty
High School Diploma -
Jupiter Christian School
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