Vanessa Delgado
Richland,WA
Summary
I was a receptionist at D-BAT Columbia Basin for several years, until I left to work at Studio One Salon. I am very big people person, and very experienced in customer service! At my current job, I answer phones as well as make calls, schedule appointments, restock inventory, make sure the salon is running smoothly and clean, as well as doing various cleaning duties and other requested tasks!
Overview
4
4
years of professional experience
Work History
Receptionist
Studio One Salon
08.2024 - 11.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Front Desk Receptionist
D-BAT Columbia Basin
05.2021 - 08.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Updated customer information in databases regularly to ensure accuracy of records.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained a clean and organized reception area to uphold company image.
- Scheduled and confirmed appointments for clients and staff.
- Greeted visitors to provide information and direct to appropriate personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
- Greeted customers, answered general questions and directed to appropriate locations.
- Perform cleaning duties
Education
Some College (No Degree) - Education
Columbia Basin College
Pasco, WASkills
- Front Office Management
- Administrative Support
- Mail distribution
- Customer Service
- Complex Problem-Solving
- Meeting Arrangements
- Team Collaboration
- Meeting Scheduling
- Appointment Scheduling
- Verbal and written communication
- Hospitality services
- Time Management
- Oral and writing communication
- Telephone Etiquette
- Scheduling appointments
- Strategic Planning
- Issue handling
- Problem-solving skills
- Scheduling
- Task Delegation
- Listening Skills
- Customer assistance and interaction
- Effective Planning
- Work Prioritization
- Guest Relations
Timeline
Receptionist
Studio One Salon
08.2024 - 11.2024
Front Desk Receptionist
D-BAT Columbia Basin
05.2021 - 08.2024
Some College (No Degree) - Education
Columbia Basin College
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