Ava McClure
Fort Mitchell,KY
Summary
Hi! My name is Ava McClure, and I am currently a senior at Northern Kentucky University majoring in communication studies. I have worked in customer service since I was a teenager which has helped me develop a deeper understanding of human connection through other's shared experiences. I am always looking for ways to be a more effective communicator, and I hope to make a lasting impact in any career I pursue.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Kroger
03.2023 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Contacted doctors' offices and insurance companies with billing and medication questions.
- Answered phone calls involving prescription refills and general questions.
- Worked directly with customers ensuring they got the medications they were expecting and collecting payment
Cashier/Sales Floor Associate
Target
11.2021 - 12.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Hostess
Texas Roadhouse
12.2020 - 05.2021
- Greeted guests upon arrival, seating them promptly.
- Provided an accurate wait time based on factors around the restaurant
- Organized guests in correct order to be sat
- Maintained fair rotation for seating servers
- Communicated with guests and employees to ensure quality experience all around
Education
Some College (No Degree) - Communication Studies
Northern Kentucky University
Newport, KY05-2026
High School Diploma -
Ignite Institute
05-2022
Skills
- Processing payments
- Resolving customer issues
- Billing support
- Patience and empathy
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Effective communication
- Dependability and reliability
- Attention to detail
Timeline
Pharmacy Technician
Kroger
03.2023 - Current
Cashier/Sales Floor Associate
Target
11.2021 - 12.2023
Hostess
Texas Roadhouse
12.2020 - 05.2021
Some College (No Degree) - Communication Studies
Northern Kentucky University
High School Diploma -
Ignite Institute
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