Ava Montes
Houston,Texas
Summary
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
6
6
years of professional experience
Work History
Lead Teacher
Hooray Indoor Playground
01.2025 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Playcrew
Adventure Kids Playcare
Houston, TX
10.2022 - 03.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Program Leader
Club Rewind
09.2020 - 01.2022
- Implemented well-received activities and events.
- Supported individuals within program ranging in age from 5 to 10 by utilizing STEAM & brain teazers.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Modernized instructional plans and educational approaches to enhance student learning.
- Reviewed curriculum to evaluate success and recommend and implement changes.
Bar Manager
Voice Karaoke Bar & Lounge
Houston, Texas
07.2022 - 12.2024
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Assistant Manager
Cold Stone
Houston, TX
04.2022 - 07.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Sales Manager
CBD American Shaman
Houston, TX
03.2021 - 01.2022
- Used POS system to process sales, returns, online orders and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Increased monthly gross sales from $3000 to $5000 and exceeded goals for sales, revenue and profit margins.
Bartender
Holey Moley
Houston, TX
04.2024 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender
Puttshack
Houston
03.2023 - 08.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Bartender
Toddy Oaks
Katy, TX
03.2023 - 12.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
Team Lead/Supervisor
Boomers! Parks
06.2019 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Education
Associate of Arts - Criminal Justice
Lone Star College System
Spring, TX05.2022
High School Diploma -
Cypress Falls High School
Houston, TX06.2020
Skills
- Stocking and replenishing
- Client Service
- Problem-solving skills
- Exceptional customer service
- Multi-tasking strength
- Relationship building
- Proofreading and editing
- Excellent Communication
- Attention to Detail
- Flexible and Adaptable
Languages
English
Native or Bilingual
Spanish
Limited Working
References
- Hannah Walter: Former Co Worker (360) 434-6794
- Natalie Velez: Former Manager (832)-916-7272
- Taleen Sarkis: Former Manager (832)-966-6595
Timeline
Lead Teacher
Hooray Indoor Playground
01.2025 - Current
Bartender
Holey Moley
04.2024 - 12.2024
Bartender
Puttshack
03.2023 - 08.2024
Bartender
Toddy Oaks
03.2023 - 12.2023
Playcrew
Adventure Kids Playcare
10.2022 - 03.2023
Bar Manager
Voice Karaoke Bar & Lounge
07.2022 - 12.2024
Assistant Manager
Cold Stone
04.2022 - 07.2022
Sales Manager
CBD American Shaman
03.2021 - 01.2022
Program Leader
Club Rewind
09.2020 - 01.2022
Team Lead/Supervisor
Boomers! Parks
06.2019 - 12.2019
Associate of Arts - Criminal Justice
Lone Star College System
High School Diploma -
Cypress Falls High School