Jahnae Bell
New York,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Lead Teacher
Learning Care Group
Pleasantville, NY
05.2021 - 09.2022
- Chose optimum curriculum and devised creative daily lesson plans to meet requirements/needs of different learners
- Monitored students’ academic, social, and emotional progress and recorded in individual files and assessments
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Lead Teacher
Ann & Andy Childcare
Elmsford, NY
05.2020 - 06.2021
- Promoted physical, academic, and social development by implementing diverse classroom/outside activities
- Applied play-based strategies to provide diverse approaches to learning
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Store Consultant
FedEx Office
White Plains, NY
12.2019 - 12.2020
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
- Top 5 in Production Revenue
- Top 10 in Shipping Revenue
Head Teller
Trustco Bank
Mount Kisco, NY
12.2017 - 12.2019
- Balanced staff and vault at end of day and secured monies in accordance with established procedures, quickly identifying errors
- Completed highly accurate, high-volume money counts via both manual and money machine
- Trained new tellers in processes and procedures for institution, answering questions and providing guidance
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Sales Specialist
Victoria’s Secret-PINK
White Plains, NY
12.2016 - 11.2017
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Drove team revenue by bringing in top sales numbers
- Drove team revenue totals by bringing in top sales numbers.
- Top 3 in Sales Revenue
Sales Associate
Old Navy
White Plains, Savannah, NY, GA
01.2014 - 11.2016
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Top 5 in Sales Revenue
Administrative Assistant
Ecap / Education Career Alternatives Program
Tuckahoe, NY
07.2011 - 08.2013
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Skills
Group and individual instruction
Progress reporting
10-Key data entry
Night and safe deposits
Accounting lifecycle knowledge
Technical Support
Cash Handling
Adapt to diverse groups
Sales expertise
Sales trends
Stocking and replenishing
Typing 55 wpm
Word processing
Error detection
Spreadsheet management
Multi-line phone proficiency
Filing and data archiving
Administrative tasks
Paperwork drafting
Financial Advising
Relationship building and management
Policy development and implementation
Customer Relations
Telephone etiquette
Education
High School Diploma -
Tuckahoe High School
Eastchester, NYNo Degree - Mathematics Education
Savannah State University
Savannah, GANo Degree - Early Childhood Education
Westchester Community College
Valhalla, NYTimeline
Lead Teacher
Learning Care Group
05.2021 - 09.2022
Lead Teacher
Ann & Andy Childcare
05.2020 - 06.2021
Store Consultant
FedEx Office
12.2019 - 12.2020
Head Teller
Trustco Bank
12.2017 - 12.2019
Sales Specialist
Victoria’s Secret-PINK
12.2016 - 11.2017
Sales Associate
Old Navy
01.2014 - 11.2016
Administrative Assistant
Ecap / Education Career Alternatives Program
07.2011 - 08.2013
High School Diploma -
Tuckahoe High School
No Degree - Mathematics Education
Savannah State University
No Degree - Early Childhood Education
Westchester Community College