- Passionate about balancing physical health with mental and emotional wellness
- Neuropsychology
- PTSD
Ava Moses
New Castle,PA
Summary
Motivated individual with many years of experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Shopper
Walmart
05.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
Customer Service Associate
Barnes and Noble College Bookstore
08.2021 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sandwich Artist
SUBWAY®Restaurants
07.2020 - 12.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Food Runner
Crane Room Bar and Grille
10.2019 - 07.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
Bachelor of Arts - Psychology
Youngstown State University
Youngstown, OH05-2025
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Certification
- CPR/AED Certification
Interests
Timeline
Personal Shopper
Walmart
05.2023 - Current
Customer Service Associate
Barnes and Noble College Bookstore
08.2021 - 09.2023
Sandwich Artist
SUBWAY®Restaurants
07.2020 - 12.2021
Food Runner
Crane Room Bar and Grille
10.2019 - 07.2020
Bachelor of Arts - Psychology
Youngstown State University
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