Ava Oliver
Tuscaloosa,AL
Summary
Experienced manager with four years at Chick-fil-A. Skilled in customer service, team leadership, and operations management. Proven ability to drive results in fast-paced environments. Seeking a management role where I can apply my skills to contribute to success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Management
Chick-Fil-A
09.2019 - 01.2023
- Directed daily operations of a fast-paced Chick-fil-A restaurant, overseeing a team of over 20 employees at a time.
- Provided exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring high standards of quality and cleanliness.
- Implemented efficient training programs for new hires, resulting in a well-trained and motivated staff.
- Managed inventory and supplies to maintain optimal stock levels and minimize waste.
- Developed and implemented strategies to increase sales and profitability.
- Maintained compliance with company policies and procedures, as well as health and safety regulations.
Education
University of Alabama
Tuscaloosa, AL05.2024
High School Degree -
Lambert High School
Suwanee, GA05.2021
Skills
- Strong leadership and team-building abilities
- Excellent communication and interpersonal skills
- Proficient in inventory management and cost control
- Ability to thrive in a fast-paced, high-pressure environment
- Exceptional problem-solving and decision-making skills
- Strong customer service skills, trained to deliver "second mile service"
Accomplishments
Awarded Employee of the Month 3x
Awards
- Awarded employee of the month 2x
- Chick-Fil-A college scholarship recipient 3x
Certification
Food Safe Certified
Timeline
Management
Chick-Fil-A
09.2019 - 01.2023
University of Alabama
High School Degree -
Lambert High School