Ava Pava
Cambridge,MA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
STUDS
08.2024 - Current
- Consistently ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with a positive attitude, addressing concerns, and finding practical solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Work Study Student
Bunker Hill Community College (Student Central)
08.2024 - Current
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff to guarantee students received the best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Provided a positive environment, helping students navigate the college.
- Assisted with FAFSA applications, health insurance waivers, ID applications, and more school-related applications.
Desk Manager
Down Under School Of Yoga
05.2023 - Current
- Maintained high levels of cleanliness and organization throughout the reception area to create a welcoming atmosphere for guests.
- Increased customer satisfaction by implementing efficient desk management procedures and streamlining guest check-in/check-out processes.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
After-School Teacher
Dragonfly After-School Program
09.2023 - 06.2024
- Observed and monitored children's play activities to promote a healthy, safe environment.
- Organized and supervised games and created activities to promote physical, mental, and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
Lifeguard (SEASONAL)
DCR
09.2020 - 06.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Educated patrons on safety protocols and enforced safety rules.
Team Leader
Chick- Fil- A Copley Square
01.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Water Safety Instructor (SEASONAL)
DCR
06.2021 - 06.2023
- Instructed students in water safety techniques.
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Provided ongoing feedback to students regarding their performance improvements throughout the course duration.
- Served as a positive role model for students, demonstrating exceptional swimming skills and adherence to safety practices at all times.
- Established strong rapport with students and parents alike, fostering a positive learning environment within the pool facility.
Bagger and Cashier
Star Market
04.2021 - 01.2022
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Contributed to positive work culture through effective communication and collaboration with coworkers.
Education
Associate of Arts - Psychology
Bunker Hill Community College
05-2025
High School Diploma -
Cambridge Rindge And Latin School
06.2023
Skills
- The ability to convey information clearly and effectively through writing and verbal communication
- Attention to detail, whether in school, work environment, or daily life
- Strong training and mentoring skills
- Advanced customer service skills
- Enjoy practicing Yoga in my free time
Certification
CPR , First Aid, AED & American Red Cross Lifeguard Certifications
Volunteer Experience
- Community Servings 1/2024- Present: I helped package meals, interacted positively with other volunteers, and learned essential knife skills to cut vegetables and other foods.
- SEVA- 11/2022, 5/2023(Down Under School of Yoga Harvard Square location): I helped wherever needed in the studio, completed laundry, cleaned restrooms, showers, and hallways, Organized equipment in studios, and positively engaged with students.
- Horizons for Homeless Children (Playspace Activity Leader)- 11/2024—Present: I provided a welcoming and safe environment for children ages 3-12. I encouraged play and made remarkable connections that led to positive experiences with the children in the program.
Future plans
I am planning on attending a four-year university after receiving my A.A degree in Psychology from BHCC.
Timeline
Supervisor
STUDS
08.2024 - Current
Work Study Student
Bunker Hill Community College (Student Central)
08.2024 - Current
After-School Teacher
Dragonfly After-School Program
09.2023 - 06.2024
Desk Manager
Down Under School Of Yoga
05.2023 - Current
Team Leader
Chick- Fil- A Copley Square
01.2022 - 01.2024
Water Safety Instructor (SEASONAL)
DCR
06.2021 - 06.2023
Bagger and Cashier
Star Market
04.2021 - 01.2022
Lifeguard (SEASONAL)
DCR
09.2020 - 06.2024
High School Diploma -
Cambridge Rindge And Latin School
Associate of Arts - Psychology
Bunker Hill Community College