Ava Petrone
Burlington,MA
Summary
Highly motivated and hard working employee with exceptional people skills and customer knowledge. Trained and skilled in multiple areas of work. Known for maintaining speed and accuracy in high-traffic times. Excellent at maintaining focus and positive attitude in stressful situations and high-volume environments. Detailed-oriented team player.
Overview
4
4
years of professional experience
Work History
Waitress
Bernies Beach Bar
05.2023 - Current
- Remained calm and poised when dealing with a busy environment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Sales Associate
Flat Of The Hill
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Barista
True North Community Cafe
11.2019 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Some College (No Degree) - Marketing
The University of Tampa
Tampa, FLSome College (No Degree) - Marketing
Merrimack College
North Andover, MAHigh School Diploma -
Burlington High School
Burlington, MA06.2021
Skills
- Hospitality Service Expertise
- Ability to Adapt
- Adaptive and Creative
- Safety and Sanitation
- Order Accuracy and Delivery
- Coordination
- Service-Orientation
- Troubleshooting
- Sales and Marketing
- Excellent People Skills
- Multitasking Strengths
Accomplishments
-Received a Coach's Award for Varsity Hockey
-Personal art displayed in hard cover book "Celebrating Art"
Timeline
Waitress
Bernies Beach Bar
05.2023 - Current
Sales Associate
Flat Of The Hill
06.2022 - Current
Barista
True North Community Cafe
11.2019 - 06.2022
Some College (No Degree) - Marketing
The University of Tampa
Some College (No Degree) - Marketing
Merrimack College
High School Diploma -
Burlington High School
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