Ava Phoebus-Klein

• Design images for email marketing, social media, and promotional items
• Provide customer service via direct messages for 75k followers.
• Developed creative approaches to video production to create unique and engaging content.
• Set up for shots according to production schedules, weather, and lighting conditions and available equipment
• Use Final Cut Pro to edit footage into correct order and add effects
• Produced videos according to client specifications, including desired length, style and pace

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Streamlined opening and closing procedures as integral member of store staff.

• Performed facial extractions for blackhead removals.
• Performed facials and other treatments such as Sensitive Skin and Anti Aging facials.
• Removed hair through exfoliation and waxing.
• Assessed and accommodated guests needs and assessed physical health.
• Developed loyal following of clients by providing high-quality services.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Sterilized equipment for patient treatments.
• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.

• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Trained team members in successful strategies to meet operational and sales targets.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

In 2020 I quickly noticed a need when many families were forced to do work and school all from home, so I started a meal planning and prepping service to take the burden of preparing healthy family dinners off of their plate

• Created systems for placing and tracking orders via Google Forms
• Delivered meals to homes
• Offered customized meal plans based on needs

• Cared for 2 young boys.
• Prepared meals and snacks for children based on dietary guidelines.
• Assisted with light housekeeping duties as well as running errands.
• Organized extracurricular schedules for sports and classes and provided safe transportation to different events.