Ava Potash
Tallahassee,FL
Summary
Energetic Hostess dedicated to enhancing customer experiences within a food service setting. Courteous and friendly when directing customers to their tables, providing directions, and taking reservations. Committed to exceptional service and constantly seeking new ways to exceed customers' expectations through personalized attention.
Overview
3
3
years of professional experience
Work History
Babysitter
The Rosen Family, The Ray Family
05.2021 - 08.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Host
ELA
01.2022 - 04.2022
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Hair Salon Assistant
001 Salon
04.2022 - 06.2022
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
- Promoted the salon''s services through social media platforms by sharing before-and-after photos of clients'' transformations.
Hostess
Lazy Dog Restaurant & Bar
01.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Education
Associate of Arts - Communications Sciences And Disorders
Tallahassee State College
Tallahassee, FL05.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Detail Oriented
- Interactive communication skills
- Greeting guests
- Hospitality service expertise
- Guest complaint resolution
- Food Running
- Menu Memorization
Timeline
Hostess
Lazy Dog Restaurant & Bar
01.2023 - 06.2024
Hair Salon Assistant
001 Salon
04.2022 - 06.2022
Host
ELA
01.2022 - 04.2022
Babysitter
The Rosen Family, The Ray Family
05.2021 - 08.2024
Associate of Arts - Communications Sciences And Disorders
Tallahassee State College
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