Ava Purvis
Eastville,VA
Summary
Knowledgeable Cashier and Hostess with solid background in retail operations and customer service. Excellent communicator excelling in customer service excellence and effective multitasking. Trained new staff to uphold high service standards while proficiently managing reservations and guest inquiries. Proven problem-solving skills and maintaining professionalism.
Overview
5
5
years of professional experience
Work History
Hostess
Hook at Harvey
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival
- Trained new hostesses on excellent customer service and restaurant policies to maintain high standards of service.
- Helped the servers bust tables and serve food to customers
- Took reservations by phone and in-person
Cashier
Blue Water
07.2020 - 10.2023
- Greeted customers entering store and helped determine their needs
- Operated cash register with excellent accuracy levels.
- Worked a flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise
Education
Bachelor of Arts - Business
University of Virginia
Charlottesville, VA05-2028
High School Diploma -
Northampton High School
Eastville, VA06-2024
Skills
- Customer service excellence
- Professionalism and courtesy
- Effective multitasking
- Phone etiquette
- Interactive communication skills
- Guest engagement
- Problem Solver
- Customer assistance
- Work ethic and integrity
- Time management skills
- Conflict resolution
Timeline
Hostess
Hook at Harvey
06.2023 - Current
Cashier
Blue Water
07.2020 - 10.2023
Bachelor of Arts - Business
University of Virginia
High School Diploma -
Northampton High School
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