AVA RIVERA
Amityville,NY
Summary
Motivated and adaptable professional with experience in customer service, hospitality, and fast-paced work environments. Strong communicator with proven ability to manage multiple responsibilities while maintaining high-quality service. Currently pursuing a B.A. in Political Science with an interest in policy, public service, and community engagement.
Overview
4
4
years of professional experience
Work History
Community Habilitation Worker
Independent Support Services
10.2025 - Current
- Provide one‑on‑one support to individuals with developmental disabilities, promoting independence and daily living skills.
- Maintain a safe, supportive environment while encouraging personal growth and self‑advocacy.
- Document progress notes accurately and follow agency guidelines for reporting concerns, incidents, or changes in client behavior.
- Collaborate with families, supervisors, and care teams to ensure consistent, person‑centered support.
- Assisted clients in daily living activities, promoting self-sufficiency and confidence.
- Developed individualized support plans for clients with diverse needs.
Barista
STARBUCKS
09.2025 - Current
- Delivered friendly, efficient service while effectively managing long lines during peak hours, ensuring timely orders.
- Prepared high-quality beverages consistently and swiftly in high-volume setting, enhancing customer satisfaction.
- Maintained cleanliness, restocked inventory promptly, and supported team operations to uphold store standards.
Crew Member
DUNKIN
05.2025 - Current
- Delivered fast, accurate service for cash and mobile orders, enhancing customer satisfaction.
- Prepared food and beverages to meet brand standards, ensuring quality and consistency.
- Executed opening and closing procedures while upholding cleanliness standards.
Cashier
WENDY'S
12.2023 - 05.2025
- Operated POS systems, managed cash transactions, ensured order accuracy, contributing to customer satisfaction.
- Delivered excellent customer service, resolved issues promptly, enhancing customer experience.
- Assisted with food prep, stocked inventory, maintained cleanliness in dining area to ensure a welcoming environment.
Hostess
CANTINA DEL RIO
10.2022 - 12.2023
- Greeted and seated guests, managed reservations, maintained organized service flow to enhance guest experience.
- Communicated wait times and coordinated with servers to maximize table turnover efficiency.
- Greeted guests warmly upon arrival at the restaurant.
- Managed reservations and coordinated seating arrangements efficiently.
- Assisted servers by communicating guest needs during peak hours.
Hostess/Runner/Busser
HARBOR LIGHTS RESTAURANT
05.2022 - 10.2023
- Assisted front- and back-of-house operations in fast-paced dining environment to enhance service efficiency.
- Delivered food and cleared tables to maintain a clean, welcoming atmosphere for guests.
Barista
DUNKIN DONUTS
11.2021 - 05.2022
- Prepared beverages and fulfilled customer orders efficiently, ensuring high satisfaction.
- Maintained cleanliness of store and supported inventory restocking to enhance customer experience.
- Prepared and served high-quality beverages to ensure customer satisfaction.
- Maintained cleanliness and organization of the workspace and equipment.
- Assisted customers by providing product information and recommendations.
Education
B.A. - Political Science
Long Island University (LIU Post)
01-2028
Skills
- Client relations
- Communication and Interpersonal Skills
- Team Collaboration
- Problem Solving
- Conflict resolution
- Time management
- Fast-paced adaptability
- Critical thinking
- Cash Handling and POS Systems
Timeline
Community Habilitation Worker
Independent Support Services
10.2025 - Current
Barista
STARBUCKS
09.2025 - Current
Crew Member
DUNKIN
05.2025 - Current
Cashier
WENDY'S
12.2023 - 05.2025
Hostess
CANTINA DEL RIO
10.2022 - 12.2023
Hostess/Runner/Busser
HARBOR LIGHTS RESTAURANT
05.2022 - 10.2023
Barista
DUNKIN DONUTS
11.2021 - 05.2022
B.A. - Political Science
Long Island University (LIU Post)