AVA ROKA
Hemlock,MI
Summary
Part-time candidate with hands-on experience supporting special events, serving guests, and assisting with food and beverage service. Background in credit union operations includes member guidance, payment processing, lobby support, and task prioritization in a busy setting.
Overview
2
2
years of professional experience
Work History
Banquet Server
Mr. Bill Zavara
Midland, MI
08.2026 - Current
- Set up and prepare venues for weddings, business functions, baby showers, and other special events.
- Delivered attentive customer service by efficiently taking orders, serving food and beverages, and promptly addressing guest needs.
- Supported bartending operations by preparing and serving beverages to enhance guest experience.
- Ensured clean, organized, and welcoming environment during events to promote guest satisfaction.
Account Services Desk Representative
Mrs. Brenda Micho
Midland, MI
07.2024 - 12.2025
- Provided in-depth knowledge of Credit Union products and services, guiding members to the appropriate departments to address financial needs, working with other departments to ensure the needs of the members.
- Tracked lobby and managed member traffic, provided estimated wait times, and enhanced member experience.
- Processed loan payoffs, payments, and account deposits, including check processing, ensuring accurate transactions during low member traffic periods.
- Recorded badge inventory, activating badge for use inside the Credit Union for co-workers as well as vendors or visitors, auditing badges once every month. Performed address change tasks and return mail procedures. Logged time-sensitive package deliveries from UPS, FedEx, and Amazon, notifying relevant departments to ensure timely receipt and distribution.
- Scheduled appointments and updated daily calendars.
Education
College education curriculum - Exercise Science, learning BLS skills, Biology, Statistics, and science based learning
Delta College
Saginaw, MI01-2026
High School Diploma -
Hemlock High School
Hemlock, MI01-2025
Some College (No Degree) - Exercise Science
Saginaw Valley State University
Saginaw, MI10-2026
Skills
- Point of sale (POS) system operations
- Food handling
- Order management
- Guest relations management
- Customer service
- Task prioritization
- Communication skills
- Team collaboration
- Strong teamwork
- Conflict resolution
- BLS certification
INTERESTS
Class Officer (2022-2025), Organizing successful events and promoting fundraisers to foster a sense of unity in the class and throughout Hemlock High School., Art Club Volunteering (February 2024- June 2025), Contributing advice to eighth-grade art students and providing support to a seventh-grade student with autism to create a positive learning environment.
Timeline
Banquet Server
Mr. Bill Zavara
08.2026 - Current
Account Services Desk Representative
Mrs. Brenda Micho
07.2024 - 12.2025
College education curriculum - Exercise Science, learning BLS skills, Biology, Statistics, and science based learning
Delta College
High School Diploma -
Hemlock High School
Some College (No Degree) - Exercise Science
Saginaw Valley State University