Guadalupe Beltran
Mesa,AZ
Summary
Reliable Banquet Server with trained in fast and sanitary food transport. Exemplary workplace focus and physical coordination. Professional and friendly with patrons and co-workers alike.
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
19
19
years of professional experience
Work History
Banquet Server
Trebella salon
Mesa, AZ
02.2023 - 12.2023
- Replenished beverages throughout meal service as needed.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
Customer Service Manager /Management Trainee
ACE Cash Express Inc.
Mesa, AZ
04.2005 - 05.2020
- Ensured prompt resolution of customers' inquiries via phone, email or in person at store location
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
•Train all new hires
•Cash Management
Education
Restaurant And Culinary Management Program
East Valley Institute of Technology - Adult Education Center
Mesa, AZ05-2005
High School Diploma -
East Valley Academy
Mesa, AZ05-2004
Skills
- Food handling
- Customer Service
- Menu Memorization
- Food Running
- Table bussing
Cash Handling
Maintain a clean and organize area at all times
Loan processor
- Guest Relations
- Event Setup and Breakdown
- Point of Sale (POS) system operations
- Issue Resolution
- Event Setup
- Clear Communication
- Cash Handling
- Personal appearance standards
- Check payment processing
- Silverware Polishing
Check Cashing
Bilingual in English/Spanish
Timeline
Banquet Server
Trebella salon
02.2023 - 12.2023
Customer Service Manager /Management Trainee
ACE Cash Express Inc.
04.2005 - 05.2020
Restaurant And Culinary Management Program
East Valley Institute of Technology - Adult Education Center
High School Diploma -
East Valley Academy