Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ava Rooney

Middleburg,FL

Summary

Compassionate childcare worker with experience in fostering safe and nurturing environments for children of various age groups. Skilled in developing educational and engaging activities to promote physical, emotional, and social development. Strong ability to communicate effectively with parents to align on care goals and expectations. Influenced positive behavior changes and developmental progress through empathetic and supportive interactions.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Millionair
Jacksonville, FL
10.2023 - Current
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Summer Camp Counselor

O2B Kids
Fleming Island, FL
03.2023 - 08.2023
  • Maintained accurate records of attendance, behavior, and medical information for each camper.
  • Oversaw mealtime operations, ensuring dietary needs and preferences were accommodated.
  • Provided emotional support and guidance to campers, fostering personal development and well-being.
  • Planned and executed field trips to local points of interest, broadening the educational experience of campers.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Assisted with the planning and execution of daily activities for campers.
  • Communicated with other counselors to coordinate group activities.
  • Provided first aid when needed in accordance with established procedures.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Led diversity and inclusion initiatives, creating a welcoming environment for campers of all backgrounds.
  • Developed and led team-building exercises, promoting cooperation and problem-solving skills.

Education

High School Diploma -

Middleburg High School
Middleburg, FL
05-2023

Associate of Arts -

Florida State College
Jacksonville, FL

Skills

  • Childcare
  • Child development knowledge
  • Group management
  • Creative lesson planning
  • Scheduling
  • Record preparation
  • Call management
  • Punctuality and reliability
  • Critical thinking
  • Customer satisfaction measurement
  • Microsoft Office Suite
  • Data collection
  • Problem resolution
  • Decision-making

Languages

American Sign Language
Limited

Timeline

Customer Service Representative

Millionair
10.2023 - Current

Summer Camp Counselor

O2B Kids
03.2023 - 08.2023

High School Diploma -

Middleburg High School

Associate of Arts -

Florida State College

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Ava Rooney