Ava Sammons
Wauconda,Illinois
Summary
Dynamic and results-oriented professional with a proven track record at Pacific Sunwear, excelling in customer engagement and upselling, significantly contributing to sales targets. Expert in conflict resolution and adept in technology, showcasing strong leadership and communication skills. Demonstrates exceptional ability to adapt and thrive in fast-paced environments, ensuring high customer satisfaction and team collaboration.
Overview
3
3
years of professional experience
Work History
Sales Associate
Chronic Sunshine
Columbia, Missouri
08.2024 - Current
- Greet and assist customers, providing personalized service
- Offer detailed product information and recommend items based on customer needs
- Handle refunds, returns, and resolve customer complaints with professionalism
- Assist with stock management, ensuring shelves are stocked and organized
- Organize and steam clothing to maintain a clean and presentable store environment
- Address customer questions and provide exceptional service to increase satisfaction
Key Holder/ Sales Associate
Pacific Sunwear
Columbia, Missouri
04.2023 - 05.2024
- Opened and closed the store independently, ensuring security and readiness
- Answered phone calls and assisted customers with inquiries
- Processed and managed product shipments, ensuring efficient inventory flow
- Assisted customers at the register, managed fitting room operations, and provided product recommendations
Host
Stoney River Steakhouse and Grill
Kildeer, Illinois
03.2022 - 08.2022
- Greeted and welcomed guests, creating a positive first impression
- Pre-bussed tables after guests finished dining to maintain cleanliness
- Guided guests to their designated tables and ensured their satisfaction throughout their visit
- Managed phone calls, took reservations, and organized seating for large parties
- Set up tables with silverware, plates, and tablecloths for larger groups
Education
Bachelor of Science - Business Administration
University of Missouri
Missouri05.2026
Skills
- Customer Service: Strong ability to engage customers, understand needs, and provide tailored solutions for high satisfaction
- Time Management: Efficient at handling multiple tasks, meeting deadlines, and maintaining productivity in fast-paced environments
- Communication: Excellent verbal and written skills for building rapport with customers and team members
- Problem Solving: Quick to identify issues and develop effective solutions in both customer service and operations
- Leadership & Teamwork: Proven ability to take initiative, lead by example, and collaborate effectively with others
- Sales & Upselling: Skilled at recommending products and contributing to meeting sales targets
- Adaptability & Technology: Comfortable with new systems and proficient in Microsoft Office and retail POS systems
- Conflict Resolution: Effective at addressing customer concerns and finding win-win solutions
Awards, Accomplishments, and Honors
Honor Roll
Timeline
Sales Associate
Chronic Sunshine
08.2024 - Current
Key Holder/ Sales Associate
Pacific Sunwear
04.2023 - 05.2024
Host
Stoney River Steakhouse and Grill
03.2022 - 08.2022
Bachelor of Science - Business Administration
University of Missouri
Similar Profiles
Dimiah StovallDimiah Stovall
Customer Service worker at Chronic TacosCustomer Service worker at Chronic Tacos
Tara MorrisonTara Morrison
OFFICE MANAGER at Rivlin Medical Group, Out-of-hospital premises – Chronic Pain ManagementOFFICE MANAGER at Rivlin Medical Group, Out-of-hospital premises – Chronic Pain Management
Meaghan OdumMeaghan Odum
Customer Success Manager at Phamily Chronic Care Management, SaaSCustomer Success Manager at Phamily Chronic Care Management, SaaS
Catherine A. JozsiCatherine A. Jozsi
Maintenace at Modine Manufacturing CompanyMaintenace at Modine Manufacturing Company
Camryn LitkaCamryn Litka
Front Desk Receptionist at Awesome TanFront Desk Receptionist at Awesome Tan