My interests include horses, gardening, working, and photography I have a deep passion for horses, and I enjoy spending time caring for and learning about them, whether it’s riding, training, or simply being around them Gardening is another hobby I love, as it allows me to connect with nature, be creative, and learn about different plants and how to care for them I also enjoy working and staying busy, as I take pride in being productive and learning new skills in different environments Additionally, photography is a creative outlet for me — I love capturing meaningful moments, beautiful landscapes, and the world around me through the lens of a camera Each of these interests has helped shape who I am and has taught me valuable lessons in patience, dedication, and creativity
Ava Santos
San Antonio
Summary
Dynamic professional with a proven track record at Logan County Human Services, excelling in application processing and client communication. Skilled in managing sensitive data with confidentiality while supporting colleagues under pressure. Recognized for enhancing client understanding of benefits programs and streamlining application workflows, ensuring timely assistance for those in need.
Experienced with assessing client eligibility for public assistance programs. Utilizes analytical skills to evaluate complex documentation and ensure program compliance. Track record of effective communication and client support, contributing to successful outcomes in service delivery.
Professional in field of social services with comprehensive experience in eligibility determination and client support. Proven ability to streamline application processes and ensure regulatory compliance. Known for fostering team collaboration and achieving client satisfaction through adaptable and reliable service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SNAP and Medical Eligibility Worker
Logan County Human Services
08.2024 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Managed processing of financial assistance and food stamp benefits applications.
- Streamlined application processing times by maintaining thorough knowledge of program rules, regulations, and requirements.
- Proactively identified potential fraud cases through diligent review of application materials and referral to appropriate channels for further investigation.
Waitress
The Grill at River City
02.2022 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
CNA
Sterling Health and Rehabilitation
01.2024 - 07.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Sterling High-School
Sterling Co05-2025
Skills
- Written and verbal communication
- Application processing
- Appointment scheduling
- Applicant interviews
- Time management
- Confidentiality
- Benefits programs
- Team Worker
- I work well under stress
- Customer service
- Sales
- Data entry
- Record keeping
Certification
State of Colorado SNAP certificate
State of Colorado MAGI certificate
State of colorado Non-MAGI
Colorado Driver's License
Interests
Timeline
SNAP and Medical Eligibility Worker
Logan County Human Services
08.2024 - Current
CNA
Sterling Health and Rehabilitation
01.2024 - 07.2024
Waitress
The Grill at River City
02.2022 - 10.2024
High School Diploma -
Sterling High-School
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