Ava Santos
Sterling
Summary
Detail-oriented SNAP and Medicaid Eligibility Technician with strong skills in client assessment and documentation. Proven ability to ensure compliance with regulations while fostering positive client relationships.
Overview
3
3
years of professional experience
Work History
SNAP and Medicaid Eligibility Technician
Logan County Human Services
Sterling CO
08.2024 - Current
- Determined eligibility for public assistance programs, ensuring compliance with state and federal regulations.
- Processed applications and renewals efficiently, maintaining accurate client records in the case management system.
- Assisted clients in understanding eligibility requirements, fostering positive relationships through effective communication.
- Conducted interviews to gather necessary information and verify documentation for program qualification.
Movie Theater Manager
Fox 5 Theatre
Sterling CO
06.2023 - 01.2025
- Oversaw inventory management for concessions, optimizing supply levels and reducing waste.
- Coordinated daily theater operations to ensure seamless performances and customer satisfaction.
- Managed ticket sales and seating arrangements using advanced box office software.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Some College - Human Resourse Management
Northeastern Junior College
Sterling Co05.2026
Skills
- Verbal communication
- Microsoft office
- Confidentiality
- Regulation compliance
- Client assessment
- Data entry
- Appointment scheduling
- Documentation and reporting
Timeline
SNAP and Medicaid Eligibility Technician
Logan County Human Services
08.2024 - Current
Movie Theater Manager
Fox 5 Theatre
06.2023 - 01.2025
Some College - Human Resourse Management
Northeastern Junior College