20+ years of customer service experience, working with families and children. Authorized to work in the US for any employer Motivated Case Manager with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Hi, I’m
Jennifer Bethea
Sellers,SC
Summary
Overview
13
years of professional experience
Work History
South Carolina Department Of Social ServicesMullins, South Carolina
SNAP/TANF Eligibility Worker
07.2013 - 12.2021
Job overview
- Complete Supplemental Nutrition Assistance (SNAP/FI) Family Independence interviews at an inbound call center
- Maintain daily productivity goals, process SNAP/TANF applications
- Completed average of 350 SNAP/TANF telephone interviews monthly and consistently met performance benchmarks in all areas (speed, accuracy, and volume)
- Handle customer inquiries, complaints, Calm angry callers, repair trust, locate resources for problem resolution
- Commended for initiative, persuasiveness, intense customer focus, and dependability in performance evaluations
- Recognized as “#1 Customer Service Rep 2016.
- Inputted all gathered information and researched data on applicants into a computer system using CHIP.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Marion County DSSMarion, SC
Case Manager Child Protective Service
09.2008 - 07.2013
Job overview
- Provided case management services in the area of family preservation
- Developed treatment plans for families to assist with resolving issues for DSS involvement
- Assisted families in completing treatment service recommendations in conjunction with completing referrals to agencies that provided services regarding the family's need for assistance
- Removed children from abusive/neglectful homes in order to place them in a protective environment, conducted monthly home visits or as needed according to agency policy
- Represented agency in court including providing testimony, maintaining case records, submitting accurate account of contact made with families/children timely according to agency policy, performing intake, performing on-call duties responding to after hour calls as needed as well as completing case documents/maintaining case files and transported clients to and from treatment services
- Accomplishments
- Reunification of families I served.
Education
Coker CollegeHartsville, SC
Bachelor's from Sociology
05.2008
University Overview
Skills
- Skills Used
- Skills obtained from obtaining bachelor's degree In Sociology and child protective services training
- Rural Outreach Worker
- Pee Dee Healthy Start - Florence, SC
- January 2006 to September 2008
- Intake Experience
- Case Management (10 years)
- Child Protective Services (10 years)
- Social Work (10 years)
- Individual / Group Counseling
- Crisis Intervention
- Behavioral Health
- Conflict Management
Accomplishments
Accomplishments
- Provided maternal women with education to better their parenting abilities
- Customer Service Representative
- Kelly Services - Florence, SC
- October 2005 to January 2006
- Responsibilities
- Enrolled individuals receiving Medicare services into an approved Medicare Part D prescription plan
- Assisted callers with general Medicare questions
- Claims Associate II
- BlueCross BlueShield - Florence, SC
- August 2000 to March 2005
- Responsibilities
- Processed military pharmacy, outpatient insurance claims
- Processed claims within a timely manner of 30 days upon entering system
- Assisted fellow employees as needed.
Availability
See my work availability
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Timeline
SNAP/TANF Eligibility Worker
South Carolina Department Of Social Services
07.2013 - 12.2021
Case Manager Child Protective Service
Marion County DSS
09.2008 - 07.2013
Coker College
Bachelor's from Sociology
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