Kyana Williams-coke
Queens,NY
Summary
To get a full-time position with an organization using the education, skills, and business experience obtained to help the organization. Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Professional with the skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
4
4
years of professional experience
Work History
Snap Eligibility Specialist II
NYC HRA Department of Social Services
07.2023 - Current
- Determine and verify initial and ongoing applicant/client eligibility for SNAP benefits through interviews
- Instruct and advise applicants/participants on proper procedures and appropriate forms to utilize
- Compute and determine the amount of financial assistance for SNAP benefits by reviewing, obtaining, and verifying pertinent data for proper disbursements
- Receive and review documents submitted by applicants/participants to ensure compliance with agency guidelines and procedures in order to determine eligibility
- Recommend statistical/financial changes by reviewing and comparing actual payment files with the information provided by clients to ensure Agency eligibility requirements are met
- Prepare eligibility forms through received data, verification of accuracy, and review of authorization in order to initiate appropriate service
- Perform other duties as assigned.
Veterinary Receptionist
Juniper Valley Animal Hospital
10.2022 - 07.2023
- Greeted pet parents/patients, checked clients in and out
- Scheduled appointments and procedures
- Managed all incoming communications to the hospital (via phone calls/messages, texts, e-mails)
- Provided appropriate responses and information, as well as acted as the liaison between pet parents and the doctors
- Maintained digital medical records
- Prepared invoices, received, and verified payments after each consultation, processed insurance claims.
Front Desk Executive
New Hyde Park Animal Hospital
01.2022 - 10.2022
- Greeted and welcomed patients with sincerity
- Answered telephone calls and returned e-mails
- Scheduled appointments and procedures, monitored schedule and flow
- Checked in clients and checked-out clients, filled prescriptions
- Issued invoices for treatment and prescribed medication after each consultation
- Received and verified payments after each consultation, processed insurance claims
- Relayed appropriate information to/from clients to doctors and/or management
- Acted as a liaison with courier services and laboratories to ensure that samples were delivered and collected on time
- Assisted in cleaning the hospital, including but not limited to keeping the reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, and cleaning floors.
Client Service Coordinator
Banfield Pet Hospital
09.2020 - 12.2021
- Actively recruited new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of the wellness plan clients
- Assisted incoming clients by completing the required documentation, entering all pet information and history in the computer
- Assisted outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instruction, selling retail products, and scheduling future appointments
- Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures
- Conduct administrative functions as necessary
- Other job duties as assigned.
Education
Associates of Occupational Studies - Visual Studies
LIM College
New York, NY05.2022
Benjamin N. Cardozo High School
Queens, NY06.2019
Skills
- Microsoft Word
- Microsoft Outlook
- Excel
- PowerPoint
- Outlook
- Canva
- Proficiency in WMS Welfare Management System
Timeline
Snap Eligibility Specialist II
NYC HRA Department of Social Services
07.2023 - Current
Veterinary Receptionist
Juniper Valley Animal Hospital
10.2022 - 07.2023
Front Desk Executive
New Hyde Park Animal Hospital
01.2022 - 10.2022
Client Service Coordinator
Banfield Pet Hospital
09.2020 - 12.2021
Associates of Occupational Studies - Visual Studies
LIM College
Benjamin N. Cardozo High School
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