Rayshawn Willis
Henrico,VA
Summary
To obtain a responsible and challenging position which demonstrates my ability to listen, retain, and resolve complex customer issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Rose International
06.2021 - Current
- Determines whether a person is eligible for enrollment in the Medicaid program and other forms of government aid related to health care
- Reviews each applicant's application to confirm accuracy of financial statements and personal information
- Conducts interviews when necessary and documents findings leading to approval or denial of applications.
Mac Tier 2 tech
Apple
01.2021 - 02.2022
- Provides technical support to new and current Apple device owners
- Assesses customer situations and provides advice or solutions
- Refers customers to support team members when needed
- Provides personal training to new customers.
Fraud Account Supervisor
Capital One
12.2019 - 03.2021
- Manages risk events of various complexity levels
- Collaborates with Corporate Compliance and business partners
- Drives execution of risk event management and customer recovery efforts
- Identifies and executes process improvements
- Leads other associates when necessary.
Workers Compensation Rep
Executive Placements
10.2018 - 08.2019
- Addresses client, patient, and provider inquiries
- Ensures adherence to contractual and state guidelines
- Gathers information and inputs it into the system for scheduling necessary treatment.
Mobile Sales Associate
Boost Mobile
11.2017 - 04.2019
- Provides exceptional customer service
- Acquires new customer accounts and maximizes existing customers' accounts
- Participates in marketing efforts
- Assists with all functions within a retail store.
Marketplace Rep
General Dynamics Information Technology
01.2015 - 05.2018
- Delivers general health care information to callers
- Reports to the Customer Service Manager
- Disseminates general health care information and transfers calls to Tier 2 CSR when necessary.
CUSTOMER SERVICE/ SALES REP
Comcast
01.2012 - 05.2015
- Promotes, recommends, and sells products and services
- Upgrades existing customers and acquires new business
- Provides customer education and quality customer service.
ELIGIBILITY WORKER
XEROX
09.2014 - 03.2015
- Gathers information related to applications for public assistance programs
- Reviews applications, identifies required client data, verifies data, communicates with clients, and prepares case information for disposition.
Education
Diploma -
Woodlawn Adult
A.A.S in Medical Administration -
Bryant & Stratton University
05.2022
Skills
- Onsite
- Microsoft Office
- Microsoft Powerpoint
- Excel
- Word Processing
- Data entry
- Remote Access Software
- Workers' Compensation
- Network Support
- Operating Systems
- Microsoft Windows
- VPN
- Microsoft Windows Server
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- System administration
- Vacms (3 years)
- Sales
- Mac OS
- Customer support
- Typing
- Technical Support
- Medical terminology (3 years)
- VoIP
- Documentation review
- SharePoint (1 year)
- Microsoft Access
- Live chat (2 years)
Certification
Dmas Security
Assessments
- Customer focus & orientation, 09/2021, Proficient, Responding to customer situations with sensitivity
- Supervisory skills: Motivating & assessing employees, 05/2020, Completed, Motivating others to achieve objectives and identifying improvements or corrective actions.
- Spreadsheets with Microsoft Excel, 09/2021, Familiar, Knowledge of various Microsoft Excel features, functions, and formulas
- Work style: Reliability, 09/2021, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Customer service, 09/2021, Proficient, Identifying and resolving common customer issues
Timeline
Eligibility Specialist
Rose International
06.2021 - Current
Mac Tier 2 tech
Apple
01.2021 - 02.2022
Fraud Account Supervisor
Capital One
12.2019 - 03.2021
Workers Compensation Rep
Executive Placements
10.2018 - 08.2019
Mobile Sales Associate
Boost Mobile
11.2017 - 04.2019
Marketplace Rep
General Dynamics Information Technology
01.2015 - 05.2018
ELIGIBILITY WORKER
XEROX
09.2014 - 03.2015
CUSTOMER SERVICE/ SALES REP
Comcast
01.2012 - 05.2015
Diploma -
Woodlawn Adult
A.A.S in Medical Administration -
Bryant & Stratton University
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