Austin Winterberg
Greenwood,AR
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Solid team player who operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Motivated individual looking for a career based opportunity for the chance to grow within the company.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
InventoryLab
Remote
04.2022 - Current
- 95% Customer Satisfaction Rate over 5000 tickets solved.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Helped create and teach 10+ classes for Customer Retention and Engagement.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Mentored new employees on procedures and policies to maximize team performance.
College Basketball Referee
Self Employed
US
06.2013 - Current
- NCAA & NFHS
- 4x State Championship Official
- Ensured adherence to basketball rules and regulations during games.
- Communicated effectively with coaches, players, staff members, and spectators throughout the event.
- Created and co-host Podcast for new officials.
Meat And Produce Academy Trainer
Walmart
Fort Smith, AR
03.2021 - 04.2022
- Changed work processes to standards which improved shrink by over 15%.
- Assisted in raising sales YOY by over 20% in meat/produce department.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Collaborated with SM and ASM to ensure store was opened and operating correctly.
- Recommended changes or improvements in existing training processes as needed.
Lead Quality Assurance Analyst
SYKES
Fort Smith, AR
05.2016 - 06.2021
- Drafted detailed reports outlining product performance issues, risks, recommendations and resolutions.
- Maintained up-to-date knowledge of current industry trends related to software quality assurance processes.
- Trained and led staff on proper QA standards.
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Developed process improvements to enhance overall data quality.
Education
Associate Applied Science -
University of Arkansas Fort Smith
Fort Smith05.2016
High School Diploma -
Subiaco Academy
01.2013
Skills
- Microsoft Suite
- JIRA
- Zendesk
- Slack
- Onsite
- Logentries/Rapid7
- Basecamp
- Postman
Awards
- NIRSA National Tournament Referee (2016)
- Arkansas HS State Championship Referee (2018, 2019, 2021, 2024)
Timeline
Customer Support Specialist
InventoryLab
04.2022 - Current
Meat And Produce Academy Trainer
Walmart
03.2021 - 04.2022
Lead Quality Assurance Analyst
SYKES
05.2016 - 06.2021
College Basketball Referee
Self Employed
06.2013 - Current
Associate Applied Science -
University of Arkansas Fort Smith
High School Diploma -
Subiaco Academy