Ava Savage
Cincinnati
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in future roles.
Overview
4
4
years of professional experience
Work History
Receptionist
Woodhouse Day Spa
Cincinnati, OH
12.2023 - Current
- Managed front desk operations, providing exceptional customer service and ensuring a welcoming environment.
- Coordinated appointment scheduling, optimizing therapist availability and enhancing client satisfaction.
- Assisted in maintaining inventory levels of spa products, streamlining supply ordering processes.
- Handled client inquiries and complaints, effectively resolving issues to foster positive experiences.
- Implemented improved check-in procedures, reducing wait times and increasing operational efficiency.
- Maintained cleanliness and organization of the reception area, contributing to overall spa ambiance.
- Collaborated with team members to execute promotional events, driving client engagement and retention.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Cincinnati Country Club
Cincinnati, OH
05.2023 - 08.2023
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Managed multiple tables efficiently, maintaining high-quality service during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Cashier
Yagoot
Cincinnati, OH
04.2022 - 08.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing knowledgeable product information and support.
- Managed cash drawer, ensuring balanced transactions at end of shifts.
- Conducted inventory checks to maintain stock accuracy and availability for customers.
- Implemented promotional strategies at the register to boost sales of featured products.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Bachelor of Science - Emerging Technology of Business and Design
Miami University of Ohio
Oxford, OH05-2028
High School Diploma -
Saint Ursula Academy
Cincinnati, OH05-2024
Skills
- Communication
- Leadership
- Technology
- Attention to detail
- Customer service
- Organization skills
Accomplishments
- Learned leadership skills through managing multiple people.
- Played field hockey all four years of high school.
- Learned how to work my way through Adobe Photoshop, Illustrator, InDesign, After Effects, Premiere Pro, and After Effects.
- Learned to code with HTML and CSS through Visual Studio Code, making multiple websites myself.
- Got accepted into studying abroad in Barcelona next fall (2026).
Timeline
Receptionist
Woodhouse Day Spa
12.2023 - Current
Receptionist
Cincinnati Country Club
05.2023 - 08.2023
Cashier
Yagoot
04.2022 - 08.2022
Bachelor of Science - Emerging Technology of Business and Design
Miami University of Ohio
High School Diploma -
Saint Ursula Academy
Community Service
- Tutored Kids at St. Francis DeSales grade school in Cincinnati Ohio through religion classes
- Raked leaves at a nursing home
- Interviewed exchange students in groups