Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ava Shertenlieb

Little Egg Harbor

Summary

Customer-focused professional with experience at Kostas Grill, excelling in team collaboration and effective communication. I have proven the ability to enhance service quality and optimize operations, while training new staff on best practices. Skilled in problem resolution and general oversight of the establishment, consistently delivering satisfactory dining experiences.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Kostas Grill
Little Egg Harbor
07.2025 - Current
  • Managed reservation system to optimize table assignments.
  • Coordinated with kitchen staff to ensure timely food service.
  • Handled customer feedback to enhance service quality.
  • Provided excellent customer service by anticipating customer needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Ice Cream Server

Dennis Smith
West Creek
02.2024 - Current
  • Served ice cream and desserts to customers with friendly demeanor.
  • Maintained cleanliness of serving area and equipment throughout shifts.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Provided excellent customer service by responding promptly to customer inquiries and requests.
  • Trained new employees on proper food handling techniques and customer service standards.

McDonalds

McDonald's
Little Egg Harbor
06.2021 - 02.2024
  • Provided exceptional customer service in a fast-paced dining environment.
  • Operated kitchen equipment safely and efficiently during meal service.
  • Collaborated with team members to ensure smooth restaurant operations.
  • Took customer orders accurately and communicated them to the kitchen staff.
  • Trained new staff on service protocols and company standards effectively.
  • Provided support to other staff members during busy hours when needed.

Education

BBA - Supply Chain Management

Rutgers University Business School
Newark, NJ
12-2027

High School Diploma -

Pinelands Regional High School
Little Egg Harbor NJ
06-2025

Skills

  • Soft skills
  • Inventory oversight
  • Team collaboration
  • Time management
  • Data analysis
  • Problem resolution
  • Menu board art
  • Effective communication
  • Learning and growth

Affiliations

  • Weight lift
  • Full time student while also being a part time worker

Accomplishments

  • Two time AP award recipient
  • Sixteen time Principals list recipient for exceptional grades
  • Student of the month
  • Awarded four varsity letters for each sport played in high school

Timeline

Restaurant Hostess

Kostas Grill
07.2025 - Current

Ice Cream Server

Dennis Smith
02.2024 - Current

McDonalds

McDonald's
06.2021 - 02.2024

BBA - Supply Chain Management

Rutgers University Business School

High School Diploma -

Pinelands Regional High School

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