Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sydney Strauch

Sydney Strauch

Miramar,FL

Summary

My objective is to utilize my exceptional customer service skills and expertise to provide a high level of service to customers. I am dedicated to ensuring guests have an enjoyable experience from start to finish, utilizing my knowledge of menu items, wine pairings, and excellent communication skills to enhance their experience. My goal is to contribute to the success of any establishment I work for while continuing to develop my people skills. As a server with experience in the food and beverage industry, I possess strong customer service skills and proficiency in systems. My ability to multitask has allowed me to excel in fast-paced environments. Outside of work, I enjoy exploring new places, reading, cars, music, and running. I am seeking a position as a receptionist, where I can utilize my skills and passion for customer service. Profile

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Hostess

Village Tavern
05.2023 - Current
  • Provided exceptional customer service to ensure positive dining experiences, resulting in a 20% increase in tips received
  • Maintained a thorough knowledge of menu items and daily specials to accurately answer customer questions and make recommendations, improving customer satisfaction by 15%
  • Collaborated with kitchen staff to ensure orders were accurate and delivered timely, reducing customer complaints by 25%
  • Trained and mentored new servers on menu knowledge, customer service skills, and restaurant policies, resulting in a more efficient and knowledgeable staff.

Ultrabeverages Inc
07.2022 - Current
  • Managed and trained a team of 10 bartenders, resulting in increased efficiency and customer satisfaction
  • Implemented new cocktail menu, resulting in a increase in sales and positive customer feedback
  • Coordinated with event planners to ensure successful execution of private events, resulting in repeat business and positive reviews
  • Maintained inventory and ordered supplies to ensure smooth operation of bar, resulting in cost savings and reduced waste
  • Resolved an average of 50 customer inquiries per day through phone and email
  • Developed and implemented new customer service policies and procedures
  • Trained and coached new customer service representatives on effective communication and problem-solving techniques
  • Collaborated with other departments to resolve complex customer issues, including shipping delays and product defects
  • Server
  • TooJays
  • Served an average of 50 customers per shift while maintaining a positive attitude and ensuring prompt and accurate order delivery
  • Consistently achieved a 95% customer satisfaction rating through attentive service and effective problem resolution
  • Trained and mentored new servers
  • Managed a large section of tables during peak hours and earning recognition as a top- performing server.

Bartender and Coordinator

PEMBROKE PINES
01.2021 - 06.2023

Education

05.2023

Business | AA

Tallahassee Community College
07.2022

Florida Bartending License - undefined

04.2022

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12.2021

Skills

  • POS System Proficiency Professional
  • Multi-tasking Ability Professional
  • Efficient multitasker Good communication
  • Friendly demeanor Team player
  • Attention to detail Customer-oriented
  • Strengths
  • Certificates
  • Soft Skills
  • Florida Dept of Economic Opportunity (DEO)
  • 18887179461
  • Demonstrates foundational career readiness skills
  • Including conveying professionalism
  • Communicating effectively, teamwork and
  • Collaboration, thinking critically and solving
  • Problems while measuring foundational work habits
  • And situational judgment skills

Certification

food handler

bartender

Timeline

Lead Hostess

Village Tavern
05.2023 - Current

Ultrabeverages Inc
07.2022 - Current

Bartender and Coordinator

PEMBROKE PINES
01.2021 - 06.2023

Business | AA

Tallahassee Community College

Florida Bartending License - undefined

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Sydney Strauch