Overview
Work History
Education
Skills
Timeline
Generic

Paloma Ramirez

Las Vegas,NV

Overview

2
2
years of professional experience

Work History

Lead Hostess

Mabel's BBQ
04.2022 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customers questions, and informed of accurate wait times.
  • Coordinated the management of customer orders ensuring timely delivery.
  • Coordinated with waitstaff, kitchen and management to ensure each guest was overall satisfied with their service.
  • Quickly and gently addressed any customers/ complaints or concerns, bringing in management only when necessary
  • Operated POS system to input customer orders, accurately processing payments til completion.
  • Worked flexible hours and extra shifts t meets business needs.
  • Worked closely with shift manager to solve problems and customer concerns.

Restaurant Hostess

IHOP
08.2021 - 04.2022
  • Took reservations and to-go orders by phone, answered customers questions, and informed of accurate wait times.
  • Managed seating charts and monitored activity in restaurant to keep constant and efficient dining flow
  • Listed and met the needs of guest, accommodating t insure satisfaction throughout their stay.
  • Answered customer questions about hours, seating, and menus information.
  • Accurately processed payment transactions and delivered bills to customers.

Education

High School Diploma -

Durango High School
Las Vegas, NV
2020

Skills

  • Reservations Coordination
  • Staff Training
  • Guest Relations
  • Dining Room Management
  • POS system
  • Organization and time management
  • Dining crew workflow optimization
  • Fluent in Spanish and English

Timeline

Lead Hostess

Mabel's BBQ
04.2022 - Current

Restaurant Hostess

IHOP
08.2021 - 04.2022

High School Diploma -

Durango High School

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Paloma Ramirez