Paloma Ramirez
Las Vegas,NV
Overview
2
2
years of professional experience
Work History
Lead Hostess
Mabel's BBQ
04.2022 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customers questions, and informed of accurate wait times.
- Coordinated the management of customer orders ensuring timely delivery.
- Coordinated with waitstaff, kitchen and management to ensure each guest was overall satisfied with their service.
- Quickly and gently addressed any customers/ complaints or concerns, bringing in management only when necessary
- Operated POS system to input customer orders, accurately processing payments til completion.
- Worked flexible hours and extra shifts t meets business needs.
- Worked closely with shift manager to solve problems and customer concerns.
Restaurant Hostess
IHOP
08.2021 - 04.2022
- Took reservations and to-go orders by phone, answered customers questions, and informed of accurate wait times.
- Managed seating charts and monitored activity in restaurant to keep constant and efficient dining flow
- Listed and met the needs of guest, accommodating t insure satisfaction throughout their stay.
- Answered customer questions about hours, seating, and menus information.
- Accurately processed payment transactions and delivered bills to customers.
Education
High School Diploma -
Durango High School
Las Vegas, NV2020
Skills
- Reservations Coordination
- Staff Training
- Guest Relations
- Dining Room Management
- POS system
- Organization and time management
- Dining crew workflow optimization
- Fluent in Spanish and English
Timeline
Lead Hostess
Mabel's BBQ
04.2022 - Current
Restaurant Hostess
IHOP
08.2021 - 04.2022
High School Diploma -
Durango High School
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