Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gianna Santangelo

Wolfeboro,NH

Summary

People Person, Art & Music Lover. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Lead Hostess

The Wicked Loon
08.2023 - Current
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Assisted management with training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
  • Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
  • Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.

Hostess

Castle In The Clouds
04.2023 - 08.2023
  • Main Job duties: Hostess
  • Other duties as needed: Helped waitresses deliver food from the kitchen during high impact times, oversee table seating for large groups
  • Often multitask with cleaning tables, brining water with large trays and helping wherever I am needed.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Grocery Bagger

Hunters Grocery Store
01.2022 - 08.2022
  • Helped with bagging groceries, stocking shelves, cleanup and other duties deemed necessary.
  • Collected grocery carts at the docks downtown.
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.

Education

Kingswood High School
01.2026

Skills

  • Proficient in using new technology and computers to maximize efficiency with reservations and table management, seating and equal table distribution between servers
  • Adobe Products (Beginner)
  • Microsoft Windows
  • Apple IOS
  • Social Media (Intermediate)
  • After Effects (Beginner)
  • Phone Etiquette
  • Exceptional communication
  • Staff Training
  • Seating arrangements
  • Reservation Management
  • Table assignment
  • Reservations Coordination

Accomplishments

  • Achieved high honors in highschool by continuously holding myself to a high standard.
  • achieved a 3.6 GPA
  • was invited to the Lakes Region Music Festival to sing as a group for highschool.

Languages

Spanish
Limited Working

Timeline

Lead Hostess

The Wicked Loon
08.2023 - Current

Hostess

Castle In The Clouds
04.2023 - 08.2023

Grocery Bagger

Hunters Grocery Store
01.2022 - 08.2022

Kingswood High School

Similar Profiles

CREATE PROFILE
Gianna Santangelo