Diamond Sealey
Summary
Experienced hospitality professional with a strong background in guest relations, hosting, and customer service. Skilled in managing reservations, optimizing table flow, and creating welcoming dining environments. Adept at handling guest inquiries, coordinating with management, and ensuring seamless operations in upscale venues.
Overview
5
5
years of professional experience
Work History
Lead Hostess
La Grande Boucherie
NYC
05.2024 - Current
- Welcome and seat guests warmly, ensuring a seamless and enjoyable dining experience
- Manage reservations and optimize seating arrangements to enhance guest satisfaction and table turnover
- Train and lead host team members on best hospitality practices, service protocols, and conflict resolution
- Communicate with management and service staff to accommodate special guest requests
- Handle guest inquiries, complaints, and special accommodations with professionalism and efficiency
Host- Lead Hostess
Locanda Verde , Greenwich Hotel
NYC
02.2021 - 05.2024
- Supervised and trained host team members to maintain exceptional service standards
- Managed reservation systems, waitlists, and seating charts for efficient table turnover
- Provided personalized service by recognizing regular guests and accommodating special occasions
- Addressed guest concerns promptly to ensure satisfaction and repeat business
- Maintained a clean, welcoming lounge and dining environment
- Coordinated with the hotel to book and accommodate reservations for hotel guests.
Assistant Manager/Front Desk Receptionist
Sugaring NYC
Union Square, NYC
02.2020 - 03.2022
- Maximized business efficiency by overseeing employees, organizing inventory, and delegating tasks
- Greeted and welcomed visitors at the front desk, directing them as needed
- Answered, screened, and forwarded incoming calls while checking in and greeting clients
- Assisted the owner with operations, including inventory control, stock ordering, customer service, and staff training
Education
Internship -
Center for Human Development and Family Services
06.2023
Associate Degree - Human Services and Community Justice
CUNY Borough of Manhattan
01.2023
Skills
- Guest Relations
- Reservation Management
- Time Management
- POS System Knowledge
- Administrative Operations
- VIP handling
- Phone etiquette
Timeline
Lead Hostess
La Grande Boucherie
05.2024 - Current
Host- Lead Hostess
Locanda Verde , Greenwich Hotel
02.2021 - 05.2024
Assistant Manager/Front Desk Receptionist
Sugaring NYC
02.2020 - 03.2022
Internship -
Center for Human Development and Family Services
Associate Degree - Human Services and Community Justice
CUNY Borough of Manhattan
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