Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malaysia Taylor

Hilliard,United States

Summary

I leveraged my exceptional communication and event planning skills at Beer Barrel Pizza & Grill to streamline guest flow and elevate service standards. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Lead Hostess

Beer Barrel Pizza & Grill
Hilliard, OH
12.2023 - Current
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.

Lead Teacher

The Goddard School
Grandview Oh
08.2021 - 09.2023
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.

Event Coordinator Specialist

Bbr Restaurant
05.2020 - 07.2021
  • Coordinated volunteer recruitment and training efforts, ensuring appropriate support during events.

Sales Representative

Walgreens
New Albany, OH
04.2018 - 07.2019
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.

Education

High School Diploma -

Stanley High School (Home School)
Columbus Ohio
06.2012

Skills

  • Exceptional communication
  • Phone Etiquette
  • Food safety awareness
  • Team Management
  • Guest Relations
  • Task Delegation
  • Restaurant Operations
  • Seating arrangements
  • Reservation Management
  • Table assignment
  • Reservations Coordination
  • Customer Service
  • Greeting guests
  • Effective Multitasking
  • Interactive communication skills
  • Guest Engagement
  • Guest complaint resolution
  • Table Bussing
  • Event Planning

Timeline

Lead Hostess

Beer Barrel Pizza & Grill
12.2023 - Current

Lead Teacher

The Goddard School
08.2021 - 09.2023

Event Coordinator Specialist

Bbr Restaurant
05.2020 - 07.2021

Sales Representative

Walgreens
04.2018 - 07.2019

High School Diploma -

Stanley High School (Home School)
Malaysia Taylor