ANGELINA MARTINO
Summary
Responsible, reliable, loyal and highly motivated contributor who works well in team settings, as well as independently. Ability to multi-task and adapt quickly to shifting priorities and work well in a fast paced environment with a high level of attention to detail. Excellent customer service and communication skills with the ability to solve complex problems. Eager to learn and contribute and achieve goals with a commitment to organizational success.
Overview
9
9
years of professional experience
Work History
Lead Hostess
Swift and Sons
Chicago, IL
06.2024 - Current
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Monitored dining room activities to ensure quality service standards were met.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Developed relationships with regular customers to encourage repeat business opportunities.
- Communicated any issues or complaints to management in a timely manner.
- Resolved customer complaints promptly with tactful diplomacy.
- Assigned tasks to other hostesses based on their skill level or experience.
- Provided assistance to other departments during peak hours if needed.
Assistant Manager
The Foxtail
Downers Grove, IL
04.2020 - 06.2021
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
General Manager
VISTRO
Hinsdale, IL
04.2015 - 06.2020
- Oversaw the day-to-day operations of the business and decision making to attain the desirable profit making results for the business
- Exercised supervisory authority over the 'front of the house' and assist as necessary with all operations
- Successfully trained staff and implemented training manuals
- Planned and conducted staff meetings, coordinated activities, assigned and checked work, planned work schedules, processed daily receipts and payroll along with bill payments
- Ensured the seamless service of meals in the restaurant and provided an elevated guest service
- Strived to exceed company standards in food quality, food safety, and cleanliness
- Organized private events and fundraisers which increased the revenue for the business which provided a loyal following.
Education
Associate of Applied Science - Hospitality Administration And Management
Triton College
River Grove, IL05-2011
High School Diploma -
Riverside-Brookfield
Riverside, IL05-2008
Skills
- Reservation Management
- Employee Scheduling
- Task Delegation
- Strong leadership
- Phone Etiquette
- Restaurant Operations
- Team Management
- Guest Relations
- Complaint Handling
- Customer Service
- Server Support
- Guest Engagement
- Strong interpersonal skills
- Positive and professional
- Detail Oriented
- Effective Multitasking
- Point of sale systems
- Dining crew workflow optimization
Timeline
Lead Hostess
Swift and Sons
06.2024 - Current
Assistant Manager
The Foxtail
04.2020 - 06.2021
General Manager
VISTRO
04.2015 - 06.2020
Associate of Applied Science - Hospitality Administration And Management
Triton College
High School Diploma -
Riverside-Brookfield