Noelia Carballea
North Miami,USA
Summary
Detail-oriented business professional with great people-skills and management insight. Business-savvy team member with a team player mindset. My goal is to deliver the best daily performance to my employer and all other team members while focusing on my individual job responsibilities and the overall operational efficiency of the business.
Overview
9
9
years of professional experience
Work History
Lead Hostess
Lunasol
Miami, FL
01.2025 - Current
- Greeted guests upon arrival and ensured a warm, welcoming experience
- Managed reservations, proactively reaching out to clients to confirm details and maintain communication
- Oversaw nightly floor plans, ensuring smooth seating arrangements
- Sold tables and promoted bottle specials to maximize revenue
- Utilized SevenRooms to input all reservation details, track client information, and record total spend at the end of each night
Bottle Waitress/Hostess
Pilos Tequila Garden
Miami, FL
02.2023 - 11.2024
- Provided exceptional bottle service to clientele, ensuring a high-quality and personalized experience
- Engaging with clients to maximize sales
- Coordinated reservations for clients and facilitated guest-list entries for VIP tables, attracting high-profile guests and ensuring strong clientele
- Proficiency in various payment systems, including Clover, Square, and others
- Knowledgeable in booking systems like SevenRooms
- Promoted the club through social media marketing, creating and sharing flyers and posts across platforms
- Focused on driving engagement and bringing in new clientele
PoolSide Server/ Bottle Server
The W Miami
Miami, FL
08.2023 - 04.2024
- Provided poolside food and bottle service to guests and residents at the W Hotel, ensuring an excellent experience
- Prepared and served basic drinks behind the bar for guests and residents
- Demonstrated proficiency in handling payment systems, including Square and Clover, to process transactions
Bottle Waitress/Hostess
Kiki on the River
Miami, FL
11.2022 - 02.2023
- Provided exceptional bottle service to clientele, ensuring a high-quality and personalized experience
- Engaging with clients to maximize sales
- Coordinated reservations for clients and facilitated guest-list entries for VIP tables, attracting high-profile guests and ensuring strong clientele
- Proficiency in various payment systems, including Clover, Square, and others
- Knowledgeable in booking systems like SevenRooms
- Promoted the club through social media marketing, creating and sharing flyers and posts across platforms
- Focused on driving engagement and bringing in new clientele
Bottle Waitress & Promotions
Mokai
Miami, FL
12.2019 - 03.2020
- Provided exceptional bottle service to clientele, ensuring a high-quality and personalized experience
- Engaging with clients to maximize sales
- Coordinated reservations for clients and facilitated guest-list entries for VIP tables, attracting high-profile guests and ensuring strong clientele
- Proficiency in various payment systems, including Clover, Square, and others
- Promoted the club through social media marketing, creating and sharing flyers and posts across platforms
- Focused on driving engagement and bringing in new clientele
Bottle Waitress & Promotions
La V Brickell
Miami, FL
11.2019 - 02.2020
- Provided exceptional bottle service to clientele, ensuring a high-quality and personalized experience
- Engaging with clients to maximize sales
- Coordinated reservations for clients and facilitated guest-list entries for VIP tables, attracting high-profile guests and ensuring strong clientele
- Proficiency in various payment systems, including Clover, Square, and others
- Promoted the club through social media marketing, creating and sharing flyers and posts across platforms
- Focused on driving engagement and bringing in new clientele
Bottle Waitress & Promotions
Vandalo
Miami, FL
08.2019 - 12.2019
- Provided exceptional bottle service to clientele, ensuring a high-quality and personalized experience
- Engaging with clients to maximize sales
- Coordinated reservations for clients and facilitated guest-list entries for VIP tables, attracting high-profile guests and ensuring strong clientele
- Proficiency in various payment systems, including Clover, Square, and others
- Promoted the club through social media marketing, creating and sharing flyers and posts across platforms
- Focused on driving engagement and bringing in new clientele
Bottle Waitress & Promotions
Wynwood Factory
Miami, FL
04.2019 - 10.2019
- Provided exceptional bottle service to clientele, ensuring a high-quality and personalized experience
- Engaging with clients to maximize sales
- Coordinated reservations for clients and facilitated guest-list entries for VIP tables, attracting high-profile guests and ensuring strong clientele
- Proficiency in various payment systems, including Clover, Square, and others
- Promoted the club through social media marketing, creating and sharing flyers and posts across platforms
- Focused on driving engagement and bringing in new clientele
Store Manager
Miracle Leaf Health Centers
Miami, FL
01.2020 - 11.2021
- Supervising front desk team while promoting store product sales
- Additional responsibilities include filing intake forms and doctor notes for new and existing patients, answering customer/patient phone calls while creating a premium customer service experience
- Administering patient scheduling and assisting patients in the application process for getting approved for a Florida medical card
- Responsible for the oversight of patient medical records and all other state processes within the Florida Department of Health
Social Media Coordinator
Accident Medical Group
Miami, FL
06.2019 - 01.2020
- Marketing through social media accounts including Instagram, Facebook, and Twitter
- Creating content and posts for the company
- Content creation and curation of short videos and advertisements for social media while also being on-camera talent
- Facilitated consultations with clients who have been involved in a car accident, slip and fall, or personal injury accidents
- Assisted clients by getting them with the right lawyer and/or doctor that specialized in their needs
Assistant Manager
YLC Express INC.
12.2015 - 05.2019
- Organizing paperwork & ensuring that all services and files are up to date, working with truck drivers as needed, keeping them updated on their routes and assisting when necessary
- Collaborating with carriers to keep them up to date, invoicing and filling out carrier packets for loads (adobe program), booking loads for drivers & owner operators
- Familiar with programs such as load board, DAT power, Truck Stop, Fleet One, etc
- Also familiar with Microsoft programs (Word, Excel, PowerPoint, etc.)
Education
High school Graduate -
Robert Morgan Educational Center
Business Administration & Marketing -
Miami Dade College
02.2025
Skills
- Bilingual
- Customer Service
- Clerical Work Experience
- Marketing
- Microsoft Office
- Employee Scheduling
- Social Media
- Computer Proficiency
- Time Management
- Customer Focus
- Hospitality
- Learning on the Fly
- Problem Solving
- CPR Certified
- Food safety awareness
- Team management
- Staff training
- Policy enforcement
- Employee scheduling
- Upselling strategies
- Restaurant operations
- Seating arrangements
- Reservation management
- Table assignment
- VIP handling
- Reservations coordination
- Marketing support
- Dining room management
- Promotions execution
- Server oversight
- Floor planning
- Effective multitasking
- Customer service expertise
Personal Information
Authorized To Work: US
Timeline
Lead Hostess
Lunasol
01.2025 - Current
PoolSide Server/ Bottle Server
The W Miami
08.2023 - 04.2024
Bottle Waitress/Hostess
Pilos Tequila Garden
02.2023 - 11.2024
Bottle Waitress/Hostess
Kiki on the River
11.2022 - 02.2023
Store Manager
Miracle Leaf Health Centers
01.2020 - 11.2021
Bottle Waitress & Promotions
Mokai
12.2019 - 03.2020
Bottle Waitress & Promotions
La V Brickell
11.2019 - 02.2020
Bottle Waitress & Promotions
Vandalo
08.2019 - 12.2019
Social Media Coordinator
Accident Medical Group
06.2019 - 01.2020
Bottle Waitress & Promotions
Wynwood Factory
04.2019 - 10.2019
Assistant Manager
YLC Express INC.
12.2015 - 05.2019
High school Graduate -
Robert Morgan Educational Center
Business Administration & Marketing -
Miami Dade College